- Knowledge Base
- Information Technology
- Email, Accounts, & Access
Information on how to access your UMConnect Student Email.
- Knowledge Base
- Information Technology
- Software
- Microsoft
Office 365 ProPlus is one of the Office subscription service plans available to all currently enrolled UM students for free. Students may install Office 365 ProPlus on 5 PCs or Macs and 5 mobile devices.
- Knowledge Base
- Information Technology
- UM Solutions Center Information
A comprehensive list of dedicated IT support at the University of Montana.
- Knowledge Base
- Information Technology
- Wireless, Network, & Telecom
Instructions for accessing and using voice mail on the UM campus. It also contains the link to Voice Mail Web Access where you can access and manage your voice mail on line. This is intended for employees and affiliates of UM who use the Avaya voice mail feature on their phone.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
Have you received spam or phishing email? Not sure what spam and phishing email is? Take a look at this article for helpful information on spam and phishing email and how and what to report to IT to help reduce it.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
This article explains your NetID and what it is used for. It is important to never share your NetID password and keep it safe.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
In addition to obtaining an email account, employees obtain a University email address in the form of a Umontana alias. This alias will be used as the official means of electronic communication between employees and the University.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
This document contains information about and answers to frequently asked questions regarding multi-factor authentication provided by DUO Security.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
If you have been locked out of your computer account, you will need to contact your IT support unit to have the password reset. If you do know your current password, there are several ways you can change it.
- Knowledge Base
- Information Technology
- Software
- Box
Box is a cloud-based storage and collaboration tool from Box.com. UM provides the enterprise version of Box available exclusively to higher education institutions.
- Knowledge Base
- Information Technology
- Wireless, Network, & Telecom
If you just got VPN access and aren't sure where to start, this is the place to be. This article is full of helpful information and documented instructions for setting up and using VPN on your Windows or Mac computer.
- Knowledge Base
- Information Technology
- IT Helpdesks
This article assists IT Central help desk in providing remote assistance through TeamViewer. Only use this when instructed by an IT Central help desk technical representative.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
This article will walk you through how to add your employee email to your phone's email client in a variety of ways.
- Knowledge Base
- Information Technology
- Computer Labs & Scantron
IT manages two general access computer labs that are open to any University student, faculty or staff. All labs are free for any student to use as long as a class is not being held in that lab at that time.
- Knowledge Base
- Information Technology
- Wireless, Network, & Telecom
User manuals for the most commonly used telephones distributed on campus
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
Whether you are a student, staff, or faculty member, you are able to access your email online without the use of a local email client on your computer.
- Knowledge Base
- Information Technology
- Software
- Microsoft
Current UM employees who need to access Microsoft Office to perform essential job functions can now download the latest version for UM work on their personal device. Use of UM software for private business purposes is prohibited.
- Knowledge Base
- Information Technology
- Computer Labs & Scantron
Manual for Scantron related tasks
- Knowledge Base
- Information Technology
- Hardware
- Knowledge Base
- Information Technology
- Banner & Enterprise Systems
CyberBear is a web-based application allowing individuals access to view and manipulate their data in the Banner ERP system. Functions include class registration, transcript printing, grade entry, address changes, financial aid processing, bill payment, viewing employment records and many other tasks.
- Knowledge Base
- Information Technology
- Accessible Technology
- Assistive technology support
The University of Montana provides assistive technology services and support to students and employees. The first step for students is to contact Disability Services for Students to receive authorization for assistive technology assistance. Employees may contact the Assistive Technology Specialist directly. DSS may be contacted at 2243.
- Knowledge Base
- Information Technology
- Accessible Technology
- Accessible software at UM
Glean Audio Notetaker makes it easy to capture full recordings of classes and meetings and save them to the cloud. After recording, audio can be easily and quickly notated for later study. Speach recordings become visible by created phrase-by-phrase audio chunks.
- Knowledge Base
- Information Technology
- Wireless, Network, & Telecom
Devices that do not allow WPA-2 Enterprise encryption we offer a wireless self-registration process using the device’s MAC address and the user’s NetID.
- Knowledge Base
- Information Technology
- Classroom & Learning Tech
Zoom web conferencing services is compliant (with some exceptions) with WCAG 2.1 AA Standards, revised Section 508 Standards, and the EN 301 549 Accessibility requirements. Features are included in this article.
- Knowledge Base
- Student Services
- Registrar
Details on registration holds, errors or messages. Waitlisiting, unable to register, invalid IDs, etc.