Popular Articles

How do I access my student email (UMConnect)?
Information on how to access your UMConnect Student Email.
Who Supports Me?
A comprehensive list of dedicated IT support at the University of Montana.
Microsoft Office 365 ProPlus for Students
Office 365 ProPlus is one of the Office subscription service plans available to all currently enrolled UM students for free. Students may install Office 365 ProPlus on 5 PCs or Macs and 5 mobile devices.
How do I access and use voicemail?
Instructions for accessing and using voice mail on the UM campus. It also contains the link to Voice Mail Web Access where you can access and manage your voice mail on line. This is intended for employees and affiliates of UM who use the Avaya voice mail feature on their phone.
How do I report spam and phishing messages?
Have you received spam or phishing email? Not sure what spam and phishing email is? Take a look at this article for helpful information on spam and phishing email and how and what to report to IT to help reduce it.
How do I activate my employee UMontana alias?
In addition to obtaining an email account, employees obtain a University email address in the form of a Umontana alias. This alias will be used as the official means of electronic communication between employees and the University.
How do I change my UM computer account password?
If you have been locked out of your computer account, you will need to contact your IT support unit to have the password reset. If you do know your current password, there are several ways you can change it.
UM IT Help Desk Remote Support
This article assists IT Central help desk in providing remote assistance through TeamViewer. Only use this when instructed by an IT Central help desk technical representative.
What is a NetID?
This article explains your NetID and what it is used for. It is important to never share your NetID password and keep it safe.
How do I setup and use the Virtual Private Network (VPN) connection?
If you just got VPN access and aren't sure where to start, this is the place to be. This article is full of helpful information and documented instructions for setting up and using VPN on your Windows or Mac computer.
What is UM Box?
Box is a cloud-based storage and collaboration tool from Box.com. UM provides the enterprise version of Box available exclusively to higher education institutions.
How do I add my employee email to my phone's mail client?
This article will walk you through how to add your employee email to your phone's email client in a variety of ways.
Where are the computer labs & hours on campus?
IT manages two general access computer labs that are open to any University student, faculty or staff. All labs are free for any student to use as long as a class is not being held in that lab at that time.
Scantron Test Grading Manual
Manual for Scantron related tasks
How do I access my email online?
Whether you are a student, staff, or faculty member, you are able to access your email online without the use of a local email client on your computer.
Microsoft Office 365 ProPlus for home use
The University of Montana has a Microsoft Enrollment for  Education Solutions (EES) campus agreement. This agreement provides subscription licensing for Microsoft Office 365 Pro Plus. Current UM employee who need to access or use an education platform product to perform essential job functions can now download the latest version of Microsoft Office free of charge as part of this agreement.
How do I request assistive technology (AT) if I am an eligible student or employee?
The University of Montana provides assistive technology services and support to students and employees. The first step for students is to contact Disability Services for Students to receive authorization for assistive technology assistance. Employees may contact the Assistive Technology Specialist directly. DSS may be contacted at 2243.
What is CyberBear?
CyberBear is a web-based application allowing individuals access to view and manipulate their data in the Banner ERP system. Functions include class registration, transcript printing, grade entry, address changes, financial aid processing, bill payment, viewing employment records and many other tasks.
How do I use my campus telephone?
User manuals for the most commonly used telephones distributed on campus
What is InCommon Federation identity management?
Federated identity management allows members of one organization to use their authentication credentials to access a web application in another institution. UM participates in the InCommon federation that includes education, research and partner organizations. The federation provides a common framework for trusted shared management of access to online resources.
What is Notification Dashboard?
Notification Dashboard, a web-based application available through InfoGriz, allows authorized users to distribute targeted messages to specific campus groups. Messages are distributed using each individual’s umontana email address.
What is Banner Finance?
Banner Finance is the module in UM's ERP responsible for financial record keeping including all accounting, purchasing, and budgeting functions.
Multi-Factor Authentication
This document contains information about and answers to frequently asked questions regarding multi-factor authentication provided by DUO Security.
Glean Audio Notetaker
Glean Audio Notetaker makes it easy to capture full recordings of classes and meetings and save them to the cloud. After recording, audio can be easily and quickly notated for later study. Speach recordings become visible by created phrase-by-phrase audio chunks.
How do I request an accessible alternative text format?
The University of Montana strives to deliver alternative formats of text in a reasonable amount of time. In Accessible Technology Services, textbooks will be converted on a "first in, first out" basis.