Popular Articles

How do I get support for my employee email?
New to employee email? Use this article for a few quick references, how to login to Outlook Web App (OWA), and how to request if you don't yet have an employee email account.
How do I access my student email (UMConnect)?
Information on how to access your UMConnect Student Email.
Who Supports Me?
A comprehensive list of dedicated IT support at the University of Montana.
How do I use or access UM eduroam secure wireless?
UM students and employees can connect to a secure wireless network using eduroam. Eduroam not only connects you to UM's secure wireless network, it allows you to connect to wireless networks at many other institutions across the US and abroad using your UM login credentials.
How do I change or reset my NetID password?
Instructions for how to verify your identity with NetID management, change your NetID password, and reset your NetID password.
How do I access and use voicemail?
Instructions for accessing and using voice mail on the UM campus. It also contains the link to Voice Mail Web Access where you can access and manage your voice mail on line. This is intended for employees and affiliates of UM who use the Avaya voice mail feature on their phone.
How do I use Zoom video conferencing?
We have a Zoom site licensing agreement, and use Zoom for our video and web conferencing needs! We selected Zoom for their ease of use, video & audio quality, not to mention their ability for cross-platform and mobile support. Zoom is currently available to all UM employees. Student may be able to use Zoom upon request, see details in the article.
How do I report spam and phishing messages?
Have you received spam or phishing email? Not sure what spam and phishing email is? Take a look at this article for helpful information on spam and phishing email and how and what to report to IT to help reduce it.
UM IT Help Desk Remote Support
This article assists IT Central help desk in providing remote assistance through TeamViewer. Only use this when instructed by an IT Central help desk technical representative.
How do I change my UM computer account password?
If you have been locked out of your computer account, you will need to contact your IT support unit to have the password reset. If you do know your current password, there are several ways you can change it.
How do I activate my UMontana alias?
In addition to obtaining an email account, employees obtain a University email address in the form of a Umontana alias. This alias will be used as the official means of electronic communication between employees and the University.
How do I add my student email to my phone's email client?
Information on how to add your student email to your phone's default email app and the Outlook app. Instructions for iOS and Android are provided.
What is a NetID?
This article explains your NetID and what it is used for. It is important to never share your NetID password and keep it safe.
Microsoft Office 365 ProPlus for Students
Office 365 ProPlus is one of the Office subscription service plans available to all currently enrolled UM students for free. Students may install Office 365 ProPlus on 5 PCs or Macs and 5 mobile devices.
How do I setup and use the Virtual Private Network (VPN) connection?
If you just got VPN access and aren't sure where to start, this is the place to be. This article is full of helpful information and documented instructions for setting up and using VPN on your Windows or Mac computer.
How do I add my employee email to my phone's mail client?
This article will walk you through how to add your employee email to your phone's email client in a variety of ways.
Where are the computer labs & hours on campus?
IT manages two general access computer labs that are open to any University student, faculty or staff. All labs are free for any student to use as long as a class is not being held in that lab at that time.
What is UM Box?
Box is a cloud-based storage and collaboration tool from Box.com. UM provides the enterprise version of Box available exclusively to higher education institutions.
How do I connect to grizzlyguest?
UM provides a courtesy guest wireless network for campus visitors. The network uses open, unencrypted transmissions, so it should not be used to send or receive sensitive information.
Scantron Test Grading Manual
Manual for Scantron related tasks
How do I get access to Qualtrics?
IT supports Qualtrics for use by campus departments and organizations. Qualtrics is a sophisticated, easy-to-use web service for developing, administering and analyzing web-based surveys.
How do I access my email online?
Whether you are a student, staff, or faculty member, you are able to access your email online without the use of a local email client on your computer.
How do I request assistive technology (AT) if I am an eligible student or employee?
The University of Montana provides assistive technology services and support to students and employees. The first step for students is to contact Disability Services for Students to receive authorization for assistive technology assistance. Employees may contact the Assistive Technology Specialist directly. DSS may be contacted at 2243.
How do I print from a computer lab?
Printing in IT computer labs uses the PaperCut system. PaperCut allows you to print using funds on your GrizCard account. All you need is a NetID and your account will be charged with each print.
How do I download, install, and activate Texthelp's Read&Write for my PC or Macintosh?
Texthelp's Read&Write is a literacy enhancement software available to all UM faculty, staff, and students. Read&Write provides support for aiding research, writing, and reading skills. This software is particularly helpful for students developing their literary abilities.