- Knowledge Base
- Information Technology
- Email, Accounts, & Access
Information on how to access your UMConnect Student Email.
- Knowledge Base
- Information Technology
- UM Solutions Center Information
A comprehensive list of dedicated IT support at the University of Montana.
- Knowledge Base
- Information Technology
- Wireless, Network, & Telecom
UM students and employees can connect to a secure wireless network using eduroam. Eduroam not only connects you to UM's secure wireless network, it allows you to connect to wireless networks at many other institutions across the US and abroad using your UM login credentials.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
Instructions for how to verify your identity with NetID management, change your NetID password, and reset your NetID password.
- Knowledge Base
- Information Technology
- Classroom & Learning Tech
We have a Zoom site licensing agreement, and use Zoom for our video and web conferencing needs! We selected Zoom for their ease of use, video & audio quality, not to mention their ability for cross-platform and mobile support. Zoom is currently available to all UM employees. Student may be able to use Zoom upon request, see details in the article.
- Knowledge Base
- Information Technology
- Software
- Microsoft
Office 365 ProPlus is one of the Office subscription service plans available to all currently enrolled UM students for free. Students may install Office 365 ProPlus on 5 PCs or Macs and 5 mobile devices.
- Knowledge Base
- Information Technology
- Wireless, Network, & Telecom
Instructions for accessing and using voice mail on the UM campus. It also contains the link to Voice Mail Web Access where you can access and manage your voice mail on line. This is intended for employees and affiliates of UM who use the Avaya voice mail feature on their phone.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
Have you received spam or phishing email? Not sure what spam and phishing email is? Take a look at this article for helpful information on spam and phishing email and how and what to report to IT to help reduce it.
- Knowledge Base
- Information Technology
- IT Helpdesks
This article assists IT Central help desk in providing remote assistance through TeamViewer. Only use this when instructed by an IT Central help desk technical representative.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
If you have been locked out of your computer account, you will need to contact your IT support unit to have the password reset. If you do know your current password, there are several ways you can change it.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
In addition to obtaining an email account, employees obtain a University email address in the form of a Umontana alias. This alias will be used as the official means of electronic communication between employees and the University.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
This article explains your NetID and what it is used for. It is important to never share your NetID password and keep it safe.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
Information on how to add your student email to your phone's default email app and the Outlook app. Instructions for iOS and Android are provided.
- Knowledge Base
- Information Technology
- Wireless, Network, & Telecom
If you just got VPN access and aren't sure where to start, this is the place to be. This article is full of helpful information and documented instructions for setting up and using VPN on your Windows or Mac computer.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
This article will walk you through how to add your employee email to your phone's email client in a variety of ways.
- Knowledge Base
- Information Technology
- Software
- Box
Box is a cloud-based storage and collaboration tool from Box.com. UM provides the enterprise version of Box available exclusively to higher education institutions.
- Knowledge Base
- Information Technology
- Computer Labs & Scantron
IT manages two general access computer labs that are open to any University student, faculty or staff. All labs are free for any student to use as long as a class is not being held in that lab at that time.
- Knowledge Base
- Information Technology
- Wireless, Network, & Telecom
UM provides a courtesy guest wireless network for campus visitors. The network uses open, unencrypted transmissions, so it should not be used to send or receive sensitive information.
- Knowledge Base
- Information Technology
- Web & Digital Communications
IT supports Qualtrics for use by campus departments and organizations. Qualtrics is a sophisticated, easy-to-use web service for developing, administering and analyzing web-based surveys.
- Knowledge Base
- Information Technology
- Computer Labs & Scantron
Manual for Scantron related tasks
- Knowledge Base
- Information Technology
- Computer Labs & Scantron
Printing in IT computer labs uses the PaperCut system. PaperCut allows you to print using funds on your GrizCard account. All you need is a NetID and your account will be charged with each print.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
Whether you are a student, staff, or faculty member, you are able to access your email online without the use of a local email client on your computer.
- Knowledge Base
- Information Technology
- Accessible Technology
- Assistive technology support
The University of Montana provides assistive technology services and support to students and employees. The first step for students is to contact Disability Services for Students to receive authorization for assistive technology assistance. Employees may contact the Assistive Technology Specialist directly. DSS may be contacted at 2243.
- Knowledge Base
- Information Technology
- Accessible Technology
- Accessible technology at UM
Accessible Technology Services supports students and employees in creating and using accessible web, media, documents, course materials, assistive technology, and electronic and information technology resources.
- Knowledge Base
- Information Technology
- Software
- Microsoft
The University of Montana has a Microsoft Enrollment for Education Solutions (EES) campus agreement. This agreement provides subscription licensing for Microsoft Office 365 Pro Plus. Current UM employee who need to access or use an education platform product to perform essential job functions can now download the latest version of Microsoft Office free of charge as part of this agreement.