Mobile App Troubleshooting

Summary

How to solve common issues with the Umontana mobile app.

Body

Class Schedules

My class schedule does not appear or is outdated

Class schedules should reflect the most up-to-date details from your registration. If your phone or tablet isn't getting the right information, logging out and back in again should resolve this.

  • First, go to the settings screen;
    • in iOS this is the gear at the bottom
    • in Android it is available with the three dots in the upper-right corner
  • At the bottom of the settings screen, you will see a Logout option. Click that.
  • When you log in, select the "I study or work at UM" profile, then enter your NetID and password.

My class schedule times are off by an hour

The mobile app displays class schedule times in your phone's time zone. If you are out of state or have recently been out of state, this will cause the schedule times to not agree with what Cyberbear says your class start time is.

Selecting a profile

I am unable to select the Employee/Student profile

The Employee and Student profiles are named "I study or work at UM".

If you are on a different profile and wish to move to the Employee/Student profile but are prevented from doing so because no options are available in the list, you will need to log out first, then select your desired profile.

  • First, go to the settings screen;
    • in iOS this is the gear at the bottom
    • in Android it is available with the three dots in the upper-right corner
  • At the bottom of the settings screen, you will see a Logout option. Click that.
  • When you log in, select the "I study or work at UM" profile, then enter your NetID and password.

 

Next steps...

We're here to support you!

You can speed up the support process by taking one simple step. Visit the web version of the UMontana app and see if the problem persists. It's often the first troubleshooting step we'll ask you to take so we can determine if the problem is on your phone, or across our entire UMontana app platform. This will get us to your solution much faster.

Please contact us via the UMontana mobile app feedback and help page and one of our staff will help.

 

Details

Details

Article ID: 114369
Created
Thu 8/20/20 1:30 PM
Modified
Tue 4/18/23 12:22 PM