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Self Service is an application installed on University MacOS computers that provides a catalog of applications available for easy installation without administrative credentials. Self Service also provides automatic updates for the applications in the catalog. You can request additional applications be added to the catalog by contacting the UM IT Helpdesk.
Self Service
You can launch Self Service from the Applications menu inside Finder. Self Service should also be pinned to your Dock. Self Service appears as a maroon Griz paw icon.
Self Service Features
- Applications are available from the All category on the left side of Self Service. You can switch to a different category to see specific applications that fit that category.
- The search bar in the top left of Self Service provides a quick way to find applications.
- The Troubleshooting category contains helpful troubleshooting tools that a support technician may ask you to run to resolve issues on your Mac.
- The Bookmarks section provides a list of useful web links. Links to the Apple Knowledge Base and the UM Solutions Center are both offered here.
- The Notifications section provides a list of recent notifications from Self Service. This is a good spot to check for any pending updates for open applications.
- The History section provides a list of all applications that have been installed on your system via Self Service. This includes updates to applications that have been installed in the background. The History section is your first stop when checking if an application has been updated recently.
- Using the Log In option in the bottom left, you can log in with your Microsoft Credentials and see applications in Self Service that may be deployed to your specific department and not available to all users.
Self Service Updates
Updates to applications installed from Self Service install automatically when they are made available from our management system. There isn't a way to Check for Updates from Self Service. Once an update is made available it will attempt to install the update as soon as it can without sending the user any notifications. Applications will update in the background without the user being aware that an update has gone through. You can check the Self Service History menu to see a list of recently installed applications & updates.
If an application is in use when Self Service receives an update for that application, you will receive a notification that an update for the specified application is ready to install. The notification will request that you quit the application so the update can be installed. The notifications will continue to prompt every hour for 24 hours or until the application is quit. If the application is not quit within the 24 hour time frame, Self Service will automatically quit the application to proceed with the update. Once an application is quit the update will install quickly and reopen the application for you.
Here is an example of an update notification for an application that is currently in use:
Here is an example of a notification that an application has been updated successfully:
