Teams Call Basics

Summary

This article will go over the basics of Teams call functions within the Teams desktop application. If you would like additional information about this, please refer to this Microsoft Teams article. 

Below is a link to a Panopto directory of videos that covers the information below, as well as how to navigate ACD calls in Teams. Feel free to utilize this if you need extra clarification on anything. Make sure to use your NetID credentials when it prompts you to log in.

Link to training 

Calls

The Calls option allows you to create speed dials, contacts, view call history and voicemail.

Voicemail

You may listen to voicemail in your Teams app.

Record Voicemail Greeting

To record your greeting:

• Settings
• Calls
• Manage Voicemail

Making Calls

Internal Calls

• You can use your Teams app to place internal calls
• An internal call is similar to a meeting
  • Similar features: Video, sharing, chat
  • A call is only between one person, while a meeting is with multiple people

External Calls

• An external call has many of the same features of an internal call. Simply no video or sharing.

Call Handling

Hold

• Press Hold to place caller on hold
• Press Resume to pick up the call

Transfer

• Select Transfer
• Enter a name or number in the in the transfer box
• Select which contact number to transfer to and press Transfer

Consult Transfer

This allows you to announce a call before choosing to transfer, either by chat or call.

• Choose a recipient to consult with
• Select Consult Transfer
• Enter the name or number to consult with
• Select Chat or the drop down for the number to call.
• Select transfer after announcing

Park

Parking a call will assign a park code.

• Select Park on the main calls screen
• Enter the code to retrieve the live call

This must be set up by an administrator!

Need Additional Help?

This link will take you to our Frequently Asked Questions document.

Support

UM IT Help

Social Science 120: Monday-Friday, 8:00 AM - 5:00 PM

Service Desk: Monday-Friday, 9:00 AM - 4:00 PM (Mansfield Library)

(406) 243-HELP (4357)

Email Us