Email Monitor Creation & Use Policy

Details of the creation of emails, email monitors, and rules in the UM Solutions center

User notifies ITSM Admin they would like to utilize email to ticket and gives the name of the requested email address.

Policy if the email already exists

1. If it is an email/public folder that already exists it must not be used for any other function. No other emails are sent to this address, otherwise it will create a ticket in the system.
2. If it is a public folder it will need to be converted to an email by Directory Services
3. If it is a current email/public folder all items must be cleared out before activating the email monitor, otherwise it will create a ticket in the system
4. If it is a current email it will also need to be moved to the correct OU (umt.edu/UM-Missoula/Information Technology/Technology Support Services/Client Support Services/CSS Utility Objects/TeamDynamix Email)
5. Directory service will email enable (if needed)
6. ITSM admin will set up email monitor and rules (according to the user’s request)

 

Policy for new emails

1. Requestor will notify IT that a new email is needed and give us a preferred email
2. IT will create the email in the TDX OU (umt.edu/UM-Missoula/Information Technology/Technology Support Services/Client Support Services/CSS Utility Objects/TeamDynamix Email)
3. Directory services will email enable
4. ITSM admin will set up email monitor and rules (according to the user’s request)