Summary
IT Central provides a Service Level Agreement (SLA) contract for departments wishing to have dedicated IT support. This includes, but not limited to, operating systems, mobile devices, email and file storage.
Body
Description
IT Central provides desktop and user support to departments for networking, printing, operating systems, mobile device integration, email, file-storage and other services as well. Departmental user support is offered at two levels: standard and critical. All services are supported in both levels, critical support receives top priority services during all business hours. Specifics about the services levels are published in a standard service-level agreement (SLA) that can be requested from IT.
How to inquire
IT Central Helpdesk
Mansfield Library
(406) 243-4357
ithelpdesk@umontana.edu
Charge
$55/user for critical service level agreement. $45/user for standard service level agreement.
Eligibility
Any official UM department or organization.
Availability
Monday-Friday, 9-12pm, 1-4pm (MST)