Recently Modified Articles

How do I change my UM computer account password?
If you have been locked out of your computer account, you will need to contact your IT support unit to have the password reset. If you do know your current password, there are several ways you can change it.
How do I schedule assistive technology appointments?
This Knowledge Base article presents the things required to get the most out of your meeting with the Assistive Technology Specialist. Here, you will be instructed what to bring and where you can get the assistance you may require to receive the highest benefit from your meeting.
UM IT Help Desk Remote Support
This article assists IT Central help desk in providing remote assistance through TeamViewer. Only use this when instructed by an IT Central help desk technical representative.
How do I use Zoom video conferencing?
We have a Zoom site licensing agreement, and use Zoom for our video and web conferencing needs! We selected Zoom for their ease of use, video & audio quality, not to mention their ability for cross-platform and mobile support. Zoom is currently available to all UM employees. Student may be able to use Zoom upon request, see details in the article.
Staff Services Provided by SAIT
This list is a short description of the services that SAIT provides. For more comprehensive definitions, please refer to the “Baseline SAIT Support SLA”.
College of Health (COH) Password Management
UM IT has partnered with other units on campus to provide a enterprise password management solution to our employees.
College of Health (COH) Student Printing
PaperCut is the printing accounting system used at UM. All students in our College of Health (COH) programs receive $10 in print credit at the beginning of the academic year.
What is Sonocent Audio Note-taker?
Sonocent Audio Notetaker makes it easy to capture full recordings of classes and meeting and then work with that audio. Recordings of speech become tangible by visualizing audio as chunks, phrase-by-phrase.
How do I access and use voicemail?
Instructions for accessing and using voice mail on the UM campus. It also contains the link to Voice Mail Web Access where you can access and manage your voice mail on line. This is intended for employees and affiliates of UM who use the Avaya voice mail feature on their phone.
Banner Feed Owner Guide
An guide for Banner feed owners highlighting each individuals responsibilities, term changes, vendor errors, success emails, JIRA information, Key ET contacts, and definitions.
The DEN: Digital Signage
The DEN digital signage system is intended to promote campus-related events, programs and services to keep students informed and involved while cultivating the university community.
End User License Agreement
Residents agreeing to this End User License Agreement (EULA) must use the University Network Service in an ethical and lawful manner. The use of University Network is a privilege, not a right, which may be revoked for misuse.
DMCA Violation Procedure
A Digital Millennium Copyright Act (DMCA) violation occurs when an individual is caught illegally downloading, uploading, or sharing copyright material. The University considers students who illegally download, upload, or share such material to be in violation of The University of Montana-Missoula Student Conduct Code (Section V.A., Subsection 6).
UM IT Tech Liaisons
A Departmental Technology Liaison is intended to be a contact point for IT staff when providing IT support for a UM IT supported department. Ideally, Tech Liaisons are well known in the department and have a solid understanding of how technology is being utilized throughout his/her department.
Cable Lineup for Residence Halls & Lewis and Clark Village
The following are the TV channels available through the University's cable package. A cable subscription is included in the cost of your room if you live in the residence halls or Lewis and Clark Village. University Village residents must find their own cable provider.
Residence Hall FAQs
Frequently asked questions regarding the Residence Halls.
Student Affairs IT Service Desk
The SAIT Service Desk is a technology helpdesk with the slogan "Tech Support for students, by students". Run by a team of about a dozen student employees, the Service Desk offers services to students over-the-counter on a first-come, first-serve basis.
How do I add my student email to my phone's email client?
Information on how to add your student email to your phone's default email app and the Outlook app. Instructions for iOS and Android are provided.
How do I add my employee email to my phone's mail client?
This article will walk you through how to add your employee email to your phone's email client in a variety of ways.
How do I get support for my employee email?
New to employee email? Use this article for a few quick references, how to login to Outlook Web App (OWA), and how to request if you don't yet have an employee email account.
Microsoft Office 365 ProPlus for home use
The University of Montana has a Microsoft Enrollment for  Education Solutions (EES) campus agreement. This agreement provides subscription licensing for Microsoft Office 365 Pro Plus. Current UM employee who need to access or use an education platform product to perform essential job functions can now download the latest version of Microsoft Office free of charge as part of this agreement.
Podcasts and accessibility: an introduction
What is Accessible Technology Services (ATS)?
Accessible Technology Services supports students and employees in creating and using accessible web, media, documents, course materials, assistive technology, and electronic and information technology resources.
How do I download, install, and activate Texthelp's Read&Write for my PC or Macintosh?
Texthelp's Read&Write is a literacy enhancement software available to all UM faculty, staff, and students. Read&Write provides support for aiding research, writing, and reading skills. This software is particularly helpful for students developing their literary abilities.
Who Supports Me?
A comprehensive list of dedicated IT support at the University of Montana.