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A comprehensive list of dedicated IT support at the University of Montana.

IT Central provides a Service Level Agreement (SLA) contract for departments wishing to have dedicated IT support. This includes, but not limited to, operating systems, mobile devices, email and file storage.

UM IT provides support for University of Montana owned Mac computers. This includes installing licensed software, configuration, troubleshooting and installation of components and/or replacement of defective components.

This article assists IT Central help desk in providing remote assistance through TeamViewer. Only use this when instructed by an IT Central help desk technical representative.

A Departmental Technology Liaison is intended to be a contact point for IT staff when providing IT support for a UM IT supported department. Ideally, Tech Liaisons are well known in the department and have a solid understanding of how technology is being utilized throughout his/her department.

No charges are made for the use of PTS circulating equipment when faculty, students or staff request them for state appropriated activities. University affiliated non-state supported activities are charged 50% of rental fees listed in the current Circulating media presentation equipment Rental Schedule for non-University affiliated users. Labor fees are assessed to all users for delivery and/or operator services. Other services such as production and copy services are available on a fee basis

Data in the Banner system may need to be processed through various programs during off-peak usage hours or in a series with dependencies (e.g. process A needs to run to completion, followed immediately by process B). EIS uses the Automic Workload Application Suite to design and schedule these processes, which can use Banner delivered processes as well as any custom programs we have developed in support of business processes.

Learn more about the high tech multimedia classrooms at UM. This article lists the technology used in the multimedia classrooms and who to contact for support or questions about the classrooms.

The UMOnline helpdesk supports UM's Learning Management System (LMS) Moodle. If you are having issues with UMOnline or need assistance with it, contact the UMOnline helpdesk.

If you have been locked out of your computer account, you will need to contact your IT support unit to have the password reset. If you do know your current password, there are several ways you can change it.

This article is to provide external services to UM students, staff and faculty that may not be available to you through campus IT support. We'll list resources as we discover them and will make sure we help you work with local businesses as often as possible.

This article gives you instructions for requesting a computer lab reservation. If you are a UM employee or non-UM entity, you can reserve an IT supported computer lab. The preference for reservations will go to UM employees and students.

Texthelp's Read&Write is a literacy enhancement software available to all UM faculty, staff, and students. Read&Write provides support for aiding research, writing, and reading skills. This software is particularly helpful for students developing their literary abilities.

The University of Montana provides assistive technology services and support to students and employees. The first step for students is to contact Disability Services for Students to receive authorization for assistive technology assistance. Employees may contact the Assistive Technology Specialist directly. DSS may be contacted at 2243.

Banner Accounts Receivable is the module in UM's ERP system responsible for all student billing and other payment related activities.