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Information on setting up and using UM's Virtual Labs using Citrix.

UM labs normally have several types of assistive technology.

A guide for departments or groups within UM that would like to utilize the TeamDynamix Service Management software for Incident Management, Change Management and Service Requests.

UM IT manages two Tier 1 data centers with a new Tier 2 modular data center. The current facilities combine physical security with 24x7 environmental monitoring and UPS and generator power backup guaranteeing 99.6% availability. UM IT currently manages enterprise networking, server and storage hardware as well as a limited amount of hotel space for departmental hardware.

Box is a cloud-based storage and collaboration tool from Box.com. UM provides the enterprise version of Box available exclusively to higher education institutions.

A Departmental Technology Liaison is intended to be a contact point for IT staff when providing IT support for a UM IT supported department. Ideally, Tech Liaisons are well known in the department and have a solid understanding of how technology is being utilized throughout his/her department.

UM IT provides support for University of Montana owned Mac computers. This includes installing licensed software, configuration, troubleshooting and installation of components and/or replacement of defective components.

This article is to provide external services to UM students, staff and faculty that may not be available to you through campus IT support. We'll list resources as we discover them and will make sure we help you work with local businesses as often as possible.

Policy for best practices to Telecommute safely and securely.

This article assists IT Central help desk in providing remote assistance through TeamViewer. Only use this when instructed by an IT Central help desk technical representative.

Our knowledge base is a self-serve online library of information about a product, service, department, or topic.

If you have been locked out of your computer account, you will need to contact your IT support unit to have the password reset. If you do know your current password, there are several ways you can change it.

Template for adding new services to the service catalog