Residence Hall Personal Device Appointment

UM IT offers personal device appointments for in person support to students living in University Residence Halls. These halls/apartments include:

Supported Residence Halls
  • Aber Hall
  • Craig Hall
  • Duniway Hall
  • Elrod Hall
  • Jesse Hall
  • Knowles Hall
  • Miller Hall
  • Pantzer Hall
  • Turner Hall
  • Lewis and Clark Villages
  • University Villages

A technician will respond to your request and be dispatched to your residence at the time you specified in your request to work with you and your technology problem. If you are not a University Resident, you may stop by UM IT Help in Social Sciences during business hours to seek consultation with a UM IT technician and your personal device. 

How to request

Please click  the “Request Service” button at the top right hand side of the screen.


Monday-Friday 11:00am to 4:30pm (last appointment time is 4:30pm)

Frequently Asked Questions for Residence Halls

How do I use my residence hall Internet connection?

If you live in the residence halls or Lewis and Clark Village, your Internet is already covered in your room charge. All you have to do is either plug an Ethernet cable into your computer and into the port in your room, or connect to eduroam, our wireless network (instructions can be found here). If you have questions or difficulties, please call UM IT Help at (406) 243-HELP (4357).

How much is Internet access?

The University of Montana's wireless and wired Internet is provided in the dorms and at LCV at no cost to you.

If you have any other questions about billing, feel free to contact the Residence Life Office in Turner Hall 101 at (406) 243-2611.

For a list of prices for the services we provide, please visit our Services page.

For University Villages Residents and Off-Campus Students:

Residents of the University Villages can purchase Internet through a private Internet service provider or connect to the wireless network available in certain buildings. The UV computer lab is available to all UV residents.

My Internet is slow. Can I use a router?

Use of routers, either wired or wireless, is strictly prohibited in all residence halls and in Lewis and Clark Villages. If you live in either of these areas, please be aware that if we detect the use of a router your Internet access may be suspended.

Where can I get an Ethernet or a coaxial cable?

Student Affairs IT sells Ethernet and coaxial cables directly at our service desk in the UC. Also, the front desks of all the dorms have these cables for sale. Charges are billed directly to your student account. Please see our Services page for details.

These cables can also be found at retail stores such as the UM Bookstore or Best Buy, as well as on Amazon; however, these retailers often sell cables for significantly higher prices than we do.

What kinds of services does UM IT provide? What do they cost?

UM IT offers many services. You can visit our Services page for more details on what we provide.

How do I set up a wireless connection in residence halls with Internet access?

You can visit our page regarding setting up eduroam, our wireless network, on your device. All residence halls and all LCV apartments have access to this wireless network.

Why is my connection so slow?

All residents share bandwidth, so during peak times the connection speed will slow down a little, much like traffic on a city street. In Lewis and Clark Villages, rogue routers are a pervasive issue that causes slowness for all residents. When a resident uses a router, the signal it puts out interferes with the signal that eduroam is attempting to send, and this makes the wifi much slower. IT departments on campus are working to deactivate rogue routers, but in the meantime, it remains a known issue.

What TV channels do I get in my room?

Basic cable is included in the rates for residence halls. For a complete listing, visit our TV channels page.

How can I improve my Windows computer's performance?

Step 1: Uninstall any unwanted programs.

Go to Start,
Control Panel,
Add/Remove Programs (Windows XP) or Programs: Uninstall a program (Vista, Control Panel Home)

For Windows 10, type "Add or remove programs" into the search bar and it should come up.

These steps will display a list of all installed programs on the computer. Should you see any unwanted programs, simply select the program from the list and press the Change/Remove button (Windows XP) or Uninstall (Vista/7/10).

Once removed, programs will be gone for good. Do not remove a program unless you're certain you will not want to use it in the future or you have a way of recovering the software. If you are not sure whether or not you should uninstall a program, search for it on Google. Chances are there will be forums where people explain what the program does and whether or not it is necessary to keep.

Some programs that are common causes of undue misery are:

  • Torrenting or P2P software
  • Any "Search Toolbar" software

Once finished, restart the computer.

Step 2: Disable unwanted startup programs

All computers run something when they start up, and if your computer is slow to boot, sometimes that means there are too many startup programs. Some programs like Discord, Skype, or OneDrive boot right away, and can slow your startup time. Luckily, it's pretty easy to fix this.

  1. Right click on the taskbar (the ribbon along the bottom of your computer) and select "task manager."
  2. Click "more details" and then go to "startup." It will show you a list of all programs that may run when your computer starts up.
  3. Check which programs have the word "enabled" next to them, and check their startup impact. If it says "high," that means there's a good chance it's slowing down your machine. 
  4. Click on any unwanted startup programs. The button in the bottom left that says "disable" should light up. 
  5. Click the disable button.

It's as easy as that! If you decide you want the programs reenabled later, you can just do the same thing to reeinable them.

Step 3: Update Drivers

Every piece of hardware inside of your computer is managed by a piece of software called a driver. It handles the specifics of how your computer controls that hardware. Most companies are constantly revising their driver software. Updated drivers often mean improved performance and stability, and occasionally improved features.

The drivers needed by your computer depend on your specific hardware. Consult your computer's documentation or vendor for technical specifications.

Updated drivers are usually found at the website of your computer manufacturer.

How do I boot into safe mode?

If You Have A Windows PC

WARNING: Safe Mode is a special diagnostic mode of Windows used for troubleshooting. Often it allows us to make changes to the operating system we would otherwise be unable to complete. Be cautious when making changes in safe mode, as administrators can make changes that are potentially harmful to their system.

  1. Shut down your computer.
  2. Press the power button to turn your computer back on.
  3. Immediately begin tapping the boot key along the top of your keyboard repeatedly.  Each model's boot key is different, so if you're unsure, Google is a great resource. Usually 2-3 times per second is sufficient.
  4. A black and white list of options should appear after several seconds.  (On newer machines, tapping the button too fast may result in a high-pitched beep or the machine staying on a black screen for several minutes.  If this occurs, turn your machine off and try again.)
  5. On the black and white screen, you will need to use the arrow keys on your keyboard to navigate up and down the list of options and use the enter key to select one of the following options.
    1. Safe Mode: No CD-ROM or network capabilities.
    2. Safe Mode with Networking: Diagnostic mode that supports networking and internet access.
    3. Safe Mode with Command Prompt: Brings the computer to a DOS prompt called command prompt.
  6. Simply restart your computer as normal to exit safe mode.

If You Have A Mac

  1. Shut down your computer.
  2. Press the power button to turn your computer back on.
  3. As soon as you hear the startup tone press and hold down the shift key.
  4. Release the shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

How do I access University email?

All University of Montana students are provided with an email account free of charge. This email account is required for all correspondence between staff or faculty and students. Many professors also use this email to contact students about class and schedule notices. To login, you will need your NetID and NetID password.

The University's current email, UMConnect, can be accessed through several places:

Outlook via Office 365 is an email service directly from Microsoft that not only contains the student's email account but also offers each student an online storage space on Microsoft's OneDrive that can be accessed from any computer. It also provides access to other Office 365 programs, such as Word, Excel, Powerpoint, and many many more.

More detailed information on how to access your UMConnect account been be found here.

Support for University email accounts should be directed to the IT Central Help Desk.  To contact the IT Central Help Desk, visit the Social Science Room 120 or call 243-4357 (243-HELP)

How do I reformat a hard drive?

What is a reformat?

Reformatting is the process by which you completely erase all data from your hard drive, eliminating your operating system, data files (word documents, excel spreadsheets, mp3's etc) and any and all software.  It is an irreversible process.  Once started, there is no turning back.  Make sure you absolutely need to reformat before you begin.

Why would I reformat?

There are instances where cleaning the entire system will purge any defects or software conflicts.  Sometimes there are programs that interfere with other programs in such a way that they render your system completely useless.  Installing two antivirus programs at the same time is an example of this. Virus infections can also render your system unusable.  In order to completely ensure the removal of a virus, reformatting your hard drive may be necessary.  When your computer seems sluggish and you haven't reformatted in a long time, you might find a reformat will breathe new life into your machine.  This is due to a large, cluttered registry and software applications eating away at all your resources.

Now that the formalities are out of the way, here are a few tips to ensure a smooth reformat. These instructions are for Windows based computers. Many instructions will be radically different for Mac or Linux users.

  1. Back up anything you need.  This does NOT include your actual programs.  Only save the working documents such as any word documents, personal homework, email, Internet favorites, game save files, music, pictures, videos etc. If you try to backup software, it will not work when you put the files back onto your machine. You will need to reinstall these programs from the original disks.
  2. If you custom built your computer, then this next step is very important. Make sure you take note of all the drivers that your computer is currently using. If you have CDs for your hardware drivers, then these will be sufficient. If you have any hardware in your computer that does not have a CD, make sure you check Device Manager (Right Click My Computer/Computer => Properties => Device Manager OR Hardware => Device Manager) and record all the drivers currently in use by your machine. If you bought your machine pre-built in a store, go to the website of your manufacturer (i.e. Dell, Gateway, IBM, Lenovo, etc.) and check to make sure they have all the drivers on their website. These drivers are usually in the Support section of each website. If you do not have a CD, you will want to save at least your modem or network drivers to a CD or flash drive before reformatting.
  3. If you are using a Windows CD, make sure your system boots to the CD drive first. Do this by either changing the BIOS or simply mash the F10 button during start up then select CD Drive to boot from CD.
  4. Now, wait until you reach a screen that will present you with options such as install windows, repair a windows installation, exit etc... Follow the instructions on the screen. Various versions of Windows and manufacturer Windows restore discs present you with differently worded instructions but they are all generally easy enough to follow. If you are unsure what to do at a certain point, contact us.
  5. Once Windows finally finishes installing (usually 45 minutes to an hour), reinstall your modem/network card drivers. After that, go download (unless you saved the drivers on CD) all the drivers for your peripherals. 
  6. Now that all your hardware works again, all you need to do is reinstall all your software programs (Office, Photoshop, etc) and put your data files you saved in step 2 back on the hard drive.

(NOTE: If you burned your data to a CD and are unable to edit/modify your documents, it is because when you record onto a CD you change a file's attributes to read only. In order to edit your documents, you will need to find them in Windows Explorer => Right Click => view properties and UNCHECK the read only box.)

Advanced Tips

Having two hard drives is ideal for frequent formats. Save all your data on the second hard drive and install all your programs on your first hard drive. When you need to reformat there is no need to do step 2 at all if you have all the drivers/software preloaded in a backup drive.

For the budget-minded, a recordable CD/DVD drive will help back up important static data (data that never changes like programs you use such as WinZip, mp3 software, or device drivers) such that you can have the Windows CD in one drive when you reinstall and your utility CD in the recordable CD/DVD.

Additionally, programs like Drive Image will create an exact replica of your hard drive. You can use this to save your computer state right after you reformat and install all your drivers/software so that whenever you need to do a reformat, you can simply restore your hard drive from the state your machine was in after a reformat. You can save this on your other hard drive to make reformats a one step process.

If you run into any trouble during this data backup and reformat process, don't hesitate to UM IT Help. If you are living in a residence hall or are a Lewis and Clark Village resident, you can also make an appointment with a TEC.


UM IT Help at (406)243-4357

Request Service


Service ID: 25331
Sat 1/6/18 1:20 PM
Tue 3/9/21 8:50 AM