How do I request IT services?

Summary

Using IT's service catalog, you can view a categorical list of the services available to you. Services create requests for pre-approved services that your IT department offers. Below are some instructions for getting started.

Instructions

  1. From the UM Solutions center page click either the "Services" Tab in the top navigation or the "Request Services" button to view the service catalog category listing.
  2. Peruse the catalog until you find the service that matches what you are looking for.
  3. Select the service and read the service description.
  4. If the service is in alignment with your expectations, click the "Request Service" button. 
  5. Fill out the associated form with the service and click "Request".
  6. You're request has been sent and received by your IT department. Keep an eye on your email for notifications that will be generated throughout the life-cycle your ticket.

Note: If you can't find the service you are looking for, request the "Can't find what you're looking for." service and let us know what you need!

Hint: You can use the search bar in the top right to find services, or favorite a service you request often for easy access from the  My Favorite Services tab.

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Details

Article ID: 46229
Created
Thu 1/11/18 3:03 PM
Modified
Mon 11/5/18 2:37 PM