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Explore Frequently Asked Questions (FAQs) about University of Montana’s information dashboard, GrizPortal.
Q: Why are there locked cards?
A: As we are implementing the system, we have chosen to lock a few cards for an initial time period while people are getting used to the system. This idea will be revisited and cards will be unlocked, so they can be removed from their primary positions on the page.
Q: Why is my student NetID showing? I am not a student.
A: There are no separate student or employee accounts in the GrizPortal. It's actually the same as it was with the CyberBear dashboard, but this new visualization puts the combined identities front and center. If you are not seeing cards on your home GrizPortal page that you were accustomed to seeing in CyberBear, be sure to explore the other cards and bookmark them so they show on your home GrizPortal page.
Q: Why am I seeing student-related cards? I am not a student.
A: Some roles (e.g. Advisors) will see student-related cards. We are also aware of an issue with some employees who are former students seeing student cards, and we are investigating this issue.
Q: I understand that GrizPortal roles determine which cards I see. How can I see what roles are assigned to me?
A: Go to your GrizPortal Account – click on the circle with your first initial on the right side of the screen. Click on View Profile. Click on the drop-down next to Roles.
Q: When I click on the cards that have the words “Self-Service,” they take me to areas that look exactly like what we called CyberBear – is that correct?
A: Yes, that’s correct. All these years, we have basically called the Banner Self-Service pages by the name “CyberBear.”
Q: How can I get to my student bill?
A: Students can successfully get to the Nelnet QuikPay portal by going through the GrizPortal and using the "Billing Details" card. (There is currently an issue with getting to the student bill through the GrizPortal's "Student Bills" card. We are working on it and appreciate your patience.)
Q: Who do I contact about an issue with the “Other Address” that is showing?
A: We are aware of an issue with old addresses showing up on the GrizPortal profile. We are working on it and appreciate your patience.
Getting Help
Please see our GrizPortal User Guide article.
If you encounter a problem using the GrizPortal, please request assistance by submitting a General Help ticket through the UM Solutions Center.