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College of Forestry & Conservation - IT
   406.243.2449
   support@cfc.umt.edu


College of Health Professions & Biomedical Sciences - IT
   406.243.6648
   chpbs-it-support@mso.umt.edu


College of Business - IT
   406.243.4282
   itsupport@business.umt.edu


IT Central Help Desk
   406.243.HELP (4357)
   ithelpdesk@umontana.edu


Student Affairs - IT
   406.243.2002 - Staff
   406.243.2625 - Students
   tec.supervisors@mso.umt.edu


UMOnline
   406.243.4999
   umonline-help@mso.umt.edu


Griz Card Services
   406.243.6943
   grizcard@umontana.edu


UC Marketing
   406.243.5555
   john.venters@mso.umt.edu
 


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Network Downtime ~ 6/10 4p – 6/11 8a

**IMPORTANT**

Data center updates require a power outage that will result in a campus-wide loss of network services.  We will begin the shutdown process at 4:00 p.m. on Wednesday, June 10th and expect all services to be fully functional by 8:00 a.m. on Thursday, June 11th
 
During the power outage do not plan on having access to basically any network service.  This includes Banner, CyberBear, Moodle, Box, Zoom, UM websites, telephones, email, voice mail, virtual servers, remotely accessing campus computers (Citrix, VPN, rdp), or anything that uses a NetID login, during this 16 hour time frame.
 
Incoming and outgoing email will be queued during the outage; so no email will be lost. Delivery may be staggered the next day as queues catch up and clear themselves.
 
We will post updates on the process to Twitter.  You can follow @UMITHelp on Twitter to see any updates.
 

Login Change for Some Microsoft Services

Affected users are receiving a personalized email notification of the change on February 28th and a follow-up on March 7th.

The change will occur the morning of March 8th. No software or data will be lost during the transition.

Read the full announcement.

New Security Training Available

Employees: check your email for a message from UM's IT Security Officer regarding our new security training. KnowBe4 is available to you now.

Learn how Solutions Center can help you!

Is your department looking for a better way to provide access to services and answers to questions? The UM Solutions Center may be your answer. UM Solutions center offers self-help articles, allows submission of help and service requests, easy tracking of requests/issues, automatic routing to your help desk/ support staff, tracking, auditing, and reporting on your department/unit requests.

Although UM Solutions Center is based in IT Support Services, it is available to any department on campus interested in an application set up, that assists that department in organizing, documenting, and managing departmental work activities, whether projects or departmental tickets.

For more information on UM Solutions Center for your department/unit please contact Denise Nelson at ITSMadmin@mso.umt.edu to set up an appointment or discuss your options.