Term Changes
Most Banner Feeds require term codes to run correctly (i.e. 201570.) If this is the case with your feed,
you will need to submit a change order to Judy Grenfell in ET for every term. Term codes do not change
automatically for feeds. There is a form to help you communicate this change, contact any member of
ET listed on this sheet for a copy, or email Judy directly.
Please keep in mind that most feeds have a normal, and a law term. If your population includes law
students, you will need to specify both terms for the changes.
Vendor Error and Success Emails
If the feed import/export fails on the vendor’s side for some reason, you will most likely be notified via
email. Although SAIT and ET are here to help you resolve these issues, due to the volume of feeds we
cannot review these email messages. If a feed fails on the vendor’s side, you are responsible for starting
the resolution process (be it changing how the feed works, scheduling a rerun of the feed, or just waiting
for the next day to run it again.)
UC4 is monitored by Judy Grenfell, if a feed import/export fails on the UM side, Judy will notify ET via
opening a ticket in JIRA, and you will be added as a watcher and work to resolve the issue.
JIRA
JIRA is the software that ET uses to track their work—it is essentially a ticketing system. You should
work with Gary Trethewey to get an account in JIRA, and Annie Burgad to be trained on how to use JIRA. In the event that you will need a change to your feed, or if there is a problem, JIRA is where that work will be requested and tracked (with the exception of scheduling changes, which need to be done through Judy Grenfell.)
JIRA can be found at this URL: https://jira.umt.edu:8443/