Identity Verification Guidelines

Summary

In today's digital age, safeguarding sensitive information and maintaining a secure campus environment are paramount concerns. As such, it is imperative for UM IT and users alike to adhere to rigorous regulations and guidelines pertaining to identity verification. Whether the need arises for password resets, accessing confidential data, or disseminating sensitive information, the following policies serve as foundational pillars for ensuring the integrity and security of our information infrastructure.

Update

Moving forward, UM IT will be increasing its security protocols when verifying a person’s identity.

• Griz cards are no longer a valid form of ID. Government-issued photo IDs will be required from now on.
  • Refer to the list of valid IDs below
• In-person verifications will now require knowledge-check questions from Banner.
• If you are unable to meet in person for an identity verification, you will need access to a functioning webcam and microphone to be assisted remotely through Zoom.
  • Over-the-phone verifications are no longer authorized
  • A Help Desk employee will share the Zoom meeting link with you.

If you have any questions about these new policies, feel free to reach out to us by phone at (406) 243-4357 or by email (ithelpdesk@umontana.edu).

Verifying in Person at the Service Desk

This option is preferred.

What is required?

• Government-issued photo ID, NOT a Griz Card
  • Driver's License (Issued within U.S. including U.S. Territories)
  • Non-Driver Photo ID (Issued within U.S. including U.S. Territories)
  • U.S. Passport
  • U.S. Passport Card
  • Foreign Passport
  • U.S. Military ID Card
  • U.S. Military Dependent's ID Card
  • Tribal Card
• We will ask you knowledge check questions referring to the information in your Banner account.

If you are unable to meet in person for any reason, refer to the remote verification guidelines below.

Verifying Remotely on Zoom

Please try to go to the Service Desk if you can. If not, refer to the guidelines below:

What is required?

• A functioning webcam and microphone
  • Be sure to check them before logging into the Zoom meeting.
• Government-issued photo ID, NOT a Griz Card
  • Driver's License (Issued within U.S. including U.S. Territories)
  • Non-Driver Photo ID (Issued within U.S. including U.S. Territories)
  • U.S. Passport
  • U.S. Passport Card
  • Foreign Passport
  • U.S. Military ID Card
  • U.S. Military Dependent's ID Card
  • Tribal Card
• We will ask you knowledge check questions referring to the information in your Banner account.

Contact Us

(406) 243-HELP (4357)

• Monday-Friday, 8am-5pm

ithelpdesk@mso.umt.edu

Service Desk

• Mansfield Library
• Monday-Friday, 9am-4pm