How do I access and display public folders in Outlook?


To access your public folders as well as display them in the email component of Outlook, follow these steps.


Step 1: In Outlook, from the navigation pane, select the Folder List icon.

Fully expanded navigation pane:

Minimized navigation pane:

Step 2: Once you have selected the folder list icon you should see Public Folders at the bottom of the Folder List.

Select (click on) the small triangle icon next to Public Folders, select All Public Folders to expand the list and find the top level folder where your public folder resides, it is usually the department name.

Expand that folder to see your public folder.

Step 3: Right mouse click on the public folder and select Add to Favorites. This will put a shortcut under Public Folders, Favorites folder for ease of finding it later.


To have your public folder display in the navigation panel of your email component, right mouse click on the folder in the Favorite’s folder and select Show in Favorites.

From the All Public Folder list:

From the Favorites list:

Now you can easily see if there are unread messages in your public folder, without leaving your Email window.


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Article ID: 67222
Wed 11/14/18 2:40 PM
Tue 12/11/18 3:22 PM

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