Mobile App Troubleshooting

COVID-19 Questionnaire (Quick Poll)

I receive an error when trying to open the questionnaire that says "There has been a error viewing or registering your quick poll"

There is a new version of the UMontana app in the Apple App Store, and the Google Play store. Please make sure you’ve updated your app to the latest release.

For Apple iPhone users:

  • Go to the settings on your app, scroll all the way down and see which version of the UMontana app is installed on your mobile device. The latest release is called CAMPUSUM_SEPTEMBER -2020. Version 10.9.3. If you have an earlier version of the app, please go to the Apple App Store and update to the latest version.

After downloading the September release, you may have to logout/login to the app again to clear this error.

  • Go to the settings screen; in iOS this is the gear at the bottom
  • At the bottom of the settings screen, you will see a Logout option. Click that.
  • When you log in, select the "I study or work at UM" profile, then enter your NetID and password.

For Android users:

  • First, go to the settings on your app (click the 3 vertical dots in the upper right of the screen), scroll all the way down and make sure that the version of the app installed is CAMPUS-AUGUST-2020. If you have an earlier version of the app installed, please update to the latest release by again clicking on the 3 vertical dots in the upper right of the screen and selecting 'Updates' from the menu. Then follow the prompts to update the app.
  • Once the updated app has installed, log out of the app by clicking on the 3 vertical dots in the upper right hand > select settings > then select the key icon in the upper right of the screen to log out. Then log back into the app.
  • If you are still unable to fill out the COVID-19 Questionnaire, uninstall and re-install the UMontana app.
  • If after uninstalling and re-installing the UMontana app you are still unable to fill out the COVID-10 Questionnaire, please contact support by referring to the 'Next steps...' section below.

Class Schedules

My class schedule does not appear or is outdated

Class schedules should reflect the most up-to-date details from your registration. If your phone or tablet isn't getting the right information, logging out and back in again will resolve this.

  • First, go to the settings screen;
    • in iOS this is the gear at the bottom
    • in Android it is available with the three dots in the upper-right corner
  • At the bottom of the settings screen, you will see a Logout option. Click that.
  • When you log in, select the "I study or work at UM" profile, then enter your NetID and password.

My class schedule times are off by an hour

The mobile app displays class schedule times in your phone's time zone. If you are out of state or have recently been out of state, this will cause the schedule times to not agree with what Cyberbear says your class start time is.

Selecting a profile

I am unable to select the Employee/Student profile

The Employee and Student profiles are named "I study or work at UM".

If you are on a different profile and wish to move to the Employee/Student profile but are prevented from doing so because no options are available in the list, you will need to log out first, then select your desired profile.

  • First, go to the settings screen;
    • in iOS this is the gear at the bottom
    • in Android it is available with the three dots in the upper-right corner
  • At the bottom of the settings screen, you will see a Logout option. Click that.
  • When you log in, select the "I study or work at UM" profile, then enter your NetID and password.

 

Next steps...

We're here to support you!

You can speed up the support process by taking one simple step. Visit the web version of the UMontana app and see if the problem persists. It's often the first troubleshooting step we'll ask you to take so we can determine if the problem is on your phone, or across our entire UMontana app platform. This will get us to your solution much faster.

Please contact us via the UMontana mobile app feedback and help page and one of our staff will help.

 

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Details

Article ID: 114369
Created
Thu 8/20/20 11:30 AM
Modified
Mon 10/26/20 3:27 PM