How do I report spam and phishing messages?

Reporting spam and phishing messages

If you receive a spam message you should send the message to spam@access.ironport.com as an attachment. Sending the message as an attached file is crucial so necessary internet headers are included. You must send the message from the inbox of the original recipient.

To report a phishing message, follow the procedure for reporting spam, but also cc infosec@mso.umt.edu.

What is spam?

Spam is unsolicited junk email sent indiscriminately in bulk, often for commercial purposes. Much of it is sent by botnets, networks of virus-infected computers, complicating the process of tracking down the spammers. According to various estimates, about 80% of all email in the world may be spam.

What is phishing?

Phishing is the practice of defrauding users into giving up their usernames, passwords, credit card numbers, and other personal information. Phishing emails will often try to get you to click on links that take you to fake websites. They often pretend to be from organizations such as a bank, PayPal, Amazon, or even the University of Montana.

Never respond to email asking you to provide personal information. UM will never ask you for personal information by email.

For more information and examples, see the UM phishing information page.

Steps on forwarding an email as an attachment for several popular email clients and web browsers

Microsoft Outlook (Windows)

Highlight the message, press Ctrl + Alt + F

--or--

Highlight or Open the message, on the "Home" tab under the "More" option
of the "Respond" group choose Forward as attachment

--or--

Open a new message,  drag and drop the message(s) to be forwarded into the
body of the new message.

 

Office 365 Outlook Web Access - (OWA)

Open a new message, drag and drop message(s) into the new message window

 

Microsoft Outlook (Mac)

Highlight the message, Control+Command+J  ( ^⌘J )

--or--

Highlight the message,  on the home ribbon click on attachment

--or--

Highlight the message, on the Message menu select attachment

 

Mac OS X Mail

Highlight message, select Forward as Attachment from the menu

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Details

Article ID: 46586
Created
Fri 1/19/18 4:52 PM
Modified
Fri 5/22/20 2:12 PM