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How do I report spam and phishing messages?

Reporting spam and phishing messages

Note: the following information is for UM Employee e-mail accounts only. Information for student e-mail is coming soon.

If you receive a spam message you should send the message to spam@access.ironport.com as an attachment. Sending the message as an attached file is crucial so necessary internet headers are included. You must send the message from the inbox of the original recipient.

To report a phishing message, follow the procedure for reporting spam, but also cc itcentral@umontana.edu.

What is spam?

Spam is unsolicited junk email sent indiscriminately in bulk, often for commercial purposes. Much of it is sent by botnets, networks of virus-infected computers, complicating the process of tracking down the spammers. According to various estimates, about 80% of all email in the world may be spam.

What is phishing?

Phishing is the practice of defrauding users into giving up their usernames, passwords, credit card numbers, and other personal information. Phishing emails will often try to get you to click on links that take you to fake websites. They often pretend to be from organizations such as a bank, PayPal, Amazon, or even the University of Montana.

Never respond to email asking you to provide personal information. UM will never ask you for personal information by email.

For more information and examples, see the UM phishing information page.

Steps on forwarding an email as an attachment for several popular email clients and web browsers

Microsoft Outlook 2007, 2010, or 2013

Highlight the message, press Ctrl + Alt + F

--or--

Highlight the message, under the "more" option of the "respond" group choose Forward as attachment

Microsoft Outlook 2011 (Mac)

Highlight the message, on the home ribbon click on attachment

Mac OS X Mail

Highlight message, select Forward as Attachment from the menu

Outlook Web Access - Messaging (Employees)

Please note this will not work in OWA running the lite version

Highlight message, right mouse click and select Forward as Attachment

--or--

Open a new message, drag and drop message(s) into the new message window

Office 365 (Students)

Open a new message, drag and drop message(s) into the new message window

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Article ID: 46586
Created
Fri 1/19/18 4:52 PM
Modified
Fri 4/20/18 9:54 AM