UM IT Help Desk Remote Support

TeamViewer remote support

TeamViewer is a remote assistance software program used by UM IT help desk staff and student technicians to connect to UM faculty, staff and student computers to help troubleshoot and resolve issues. As a security measure, you must give permission through a TeamViewer ID and Password system (explained below) for  UM IT personnel to access your computer.

Only perform this process when directed to do so by IT Central help desk personnel.

TeamViewer Remote Assistance


Download TeamViewer Client


Instructions for using TeamViewer

An UM IT technician will walk you through the following steps:

  1. On this page, click on Download TeamViewer Client.
  2. Choose Open, Run or Save File (download process differs depending on browser used).
  3. If prompted to "allow the following program to make changes," choose Yes.
  4. A UM IT Remote Support dialog box will display providing you your Session ID.
  5. You will need to provide you Session code to the technician.
  6. The UM IT technician will now have the ability to view your computer screen and control your computer.
  7. Once the issue is resolved, we will disconnect from your machine.

You will not have to uninstall TeamViewer from your computer once your session is complete. The program runs through your user profile, not through any installation.


UM IT Help Desk
Monday-Friday, 8:00 AM - 5:00 PM
Social Science 120
(406) 243-HELP (4357)
Email Us

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Article ID: 47821
Mon 2/5/18 6:43 PM
Tue 9/8/20 10:32 AM