Information about different helpdesks on campus.

Articles (7)

Staff Services Provided by SAIT

This list is a short description of the services that SAIT provides. For more comprehensive definitions, please refer to the “Baseline SAIT Support SLA”.

UM IT Help Desk Remote Support

This article assists IT Central help desk in providing remote assistance through TeamViewer. Only use this when instructed by an IT Central help desk technical representative.

UM IT Tech Liaisons

A Departmental Technology Liaison is intended to be a contact point for IT staff when providing IT support for a UM IT supported department. Ideally, Tech Liaisons are well known in the department and have a solid understanding of how technology is being utilized throughout his/her department.

Student Affairs IT Service Desk

The SAIT Service Desk is a technology helpdesk with the slogan "Tech Support for students, by students". Run by a team of about a dozen student employees, the Service Desk offers services to students over-the-counter on a first-come, first-serve basis.

UMOnline (Moodle) Helpdesk

The UMOnline helpdesk supports UM's Learning Management System (LMS) Moodle. If you are having issues with UMOnline or need assistance with it, contact the UMOnline helpdesk.

How do I setup a Service Level Agreement for IT support?

IT Central provides a Service Level Agreement (SLA) contract for departments wishing to have dedicated IT support. This includes, but not limited to, operating systems, mobile devices, email and file storage.

What non-UM hardware, software, file recovery & recycling services are available to me?

This article is to provide external services to UM students, staff and faculty that may not be available to you through campus IT support. We'll list resources as we discover them and will make sure we help you work with local businesses as often as possible.