General Zoom Help Request

What is Zoom? Zoom is a web conferencing system with full audio, video and sharing capabilities. It can be used on Windows and Mac computer platforms, as well as iOS and Android mobile devices. Zoom helps you:

  • Participate in a group video chat during online class sessions
  • Host virtual office hours
  • Collaborate remotely on research
  • Share screens and host real-time video conversations
  • Record to the cloud or computer for easy sharing

We use Zoom for our video and web conferencing needs.  Zoom is easy to use, has great video & audio quality, offers cross-platform and mobile support.  Instructors can login to Zoom, schedule meetings, invite their class and offer video presentations.  Students do not need a Zoom account to join a meeting, only if they need to host.

Licensed Zoom users can host up to 300 attendees per meeting.

How to request

Please click  the “Request Service” button at the top right hand side of the screen.

Before you sign up

Before you go through the on boarding process, you might want to take a few minutes to learn more about Zoom by going to Zoom’s support page and/or diving into the sections below:

These sites provide easy access to product information, short video tutorials and user guides.

With Zoom, it's easy to:

  • Conduct simple online HD video and audio meetings
  • Run on-the-fly or scheduled presentations with a prospective customer
  • Perform live demonstrations in real time
  • Collaborate on documents with your colleagues or external partners

On boarding through the Single Sign On process

Just as we do with Box and CyberBear, we will be using Single Sign On (SSO) to provision and log into Zoom using your NetID and password.

Process:

  1. Visit umontana.zoom.us
  2. Click the “Login” button in the upper right of the screen.
  3. At our SSO (NetID) login page, enter your NetID and password to log into Zoom.
  4. Next, you will route to your Zoom profile. If you already haven’t done it, now would be a good time to look at the Getting Started page above!
  5. From your profile page, scroll to the bottom of the page and click the “Download client” button.
  6. And that’s it! You are now ready to host meetings with Zoom.

Login from the Zoom Client 

  1. Once you have the client downloaded onto your device, you might be asked to sign in. This process is also how you will sign in to the client from now on.
  2. Launch the Zoom client and click on Sign In.
    Screenshot of the Zoom client for Windows 10 showing options to Join a Meeting or Sign In
  3. From the client, click on Sign in with SSO.
    Screenshot of Zoom client for Windows 10 with options to sign in with email and password or select Single Sign On (SSO)
  4. You will be prompted to enter our company domain. Type in umontana and click continue.
    Screenshot of Zoom client on Windows 10 prompting you for the company domain. Need to enter "umontana".
  5. You will route to our SSO (NetID) login screen. Enter your NetID and password.
    Screenshot of the UM SSO (NetID) login page. Login with NetID and password.
  6. You should now be in the client.

How do I secure my Zoom meetings from unwanted visitors?

Recently, some members of our community experienced unwelcome intrusions in their Zoom events where somebody joined these meeting with the intent to disrupt them. This practice is known as “Zoombombing” and can involve anything from relatively harmless pranks to sharing disturbing content, imagery, or language. In these recent cases at UM, the Zoom meeting links were posted on a public website and were open to anyone with the link, which is the default setting for Zoom meetings. 

While there are measures our users can take to secure their Zoom meetings, the best option is to refrain from posting the join link on a public web page or social media. IT strongly recommends meeting organizers implement a registration system for these meetings whereby users are sent the meeting join link after providing identifying information (name and email at the very least). Zoom has the built in ability to require registration for scheduled meetings and allow hosts to manually approve these registrations. Other features such as requiring passwords, locking meetings after they begin, or using a waiting room, can further secure your meeting. The Zoom support article on managing participants has more details. 

If you or your campus organization has posted a Zoom meeting links on a website or on social media, these meetings are a security risk and potential targets for “Zoombombing.” Please remove any join links from your website and contact UM IT if you need assistance with your meeting settings. 

Eligibility

UM Employees & Students: To host meetings, use the sign in instructions below.

Support

If you need additional help with Zoom:

  1. Look through Zoom’s extensive support site at zoom.us/support 
  2. Call the UM IT Help at (406) 243-4357 or email ithelpdesk@umontana.edu.
 
Request Service

Details

Service ID: 42417
Created
Wed 3/11/20 8:41 AM
Modified
Wed 3/10/21 8:27 AM