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Information Technology
Information Technology
• Email, Accounts, General Help
• Software, Hardware, Printing, Classroom
• Accessibility, Web, Network / Telecomm
Categories (15)
Accessible Technology
• Accessibility requests
• Software and hardware evaluation
• Captioning and alternative formats
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Email, Accounts, & Access
• UM login account requests
• Email, file, and data requests
• UM resource access requests
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Cloud Storage/Backups
• UM Box
• Data Backup
• File Restoration
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Software
• Software requests/purchases
• Software management
• Software licensing
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Hardware
• Hardware moves, purchases, surplus
• Virtual machine (VM) request
• Building surveillance request
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Classroom & Learning Tech
• Moodle resources and Scantron
• Classroom multimedia services
• Audio, video, and device checkout
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Printing
• PaperCut print management
• Print audits or reporting
• Printing requests and refunds
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Wireless, Network & Telecomm
• VPN requests and renewals
• Network port activation, repair, static IPs
• Telephone repair, billing, name changes
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Web & Digital Communication
• Website creation, access, and redirects
• Banner Ads for the UM Mobile app
• Web reports, conference, and consult
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UMOnline/Moodle
• Moodle Learning Management System Help
• Instructional Design Help
• Non-NetID Password Reset
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Change Management
• TeamDynamix ITSM requests
• UM system change requests
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General Help
• Hardware or software issues
• Printer or printing problems
• Broken equipment or repair
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Enterprise Technologies
Data Requests
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Office Of Information Security
• Sending Limit Exemption
• Identity Management Request
• InCommon Certificate Request
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TeamDynamix
For requests related to TeamDynamix and the Solutions Center
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