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Knowledge Base

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How to find answers in the knowledge base and submit requests through the service catalog. Guides for specific request types including New Form Requests and Kb Article submission.
Information regarding UM's wired and wireless networks.
Using assistive technology may be a reasonable modification or function enhancement for students with disabilities and UM employees. IT Accessible Technology Services provides demonstration, training, and authorization of usage of such assistive technology. Students should meet with their DSS coordinator first. Employees can contact the campus AT specialist directly
Information to help navigate the differences in netIDs, domain accounts, and other identities at UM.
Information regarding hardware troubleshooting, repair, and distribution
Information regarding software available to students, staff, and faculty.
IT policies include Montana University System policies, which apply to all units of the MUS, and UM policies which apply to all departments and schools of the UM.
Information about computer labs and scantron machine and management.
Enterprise systems are large-scale application software packages that support business processes, information flows, reporting, and data analytics in complex organizations.
Services related to website creation, access, redirects, and Banner Ad requests for the UM Mobile app.
Information about printers, print management, and printing at the UM.
Information about different helpdesks on campus.