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Knowledge Base

Categories (12)

UM Solutions Center Information

How to find answers in the knowledge base and submit requests through the service catalog. Guides for specific request types including New Form Requests and Kb Article submission.

Wireless, Network, & Telecom

Information regarding UM's wired and wireless networks.

Accessible Technology

The University of Montana strives to ensure equal opportunity for people with disabilities to all services and content, including those delivered using information technology (IT).

Email, Accounts, & Access

Information to help navigate the differences in netIDs, domain accounts, and other identities at UM.

Hardware

Information regarding hardware troubleshooting, repair, and distribution

Software

Information regarding software available to students, staff, and faculty.

IT Policies

IT policies include Montana University System policies, which apply to all units of the MUS, and UM policies which apply to all departments and schools of the UM.

Computer Labs & Scantron

Information about computer labs and scantron machine and management.

Banner & Enterprise Systems

Enterprise systems are large-scale application software packages that support business processes, information flows, reporting, and data analytics in complex organizations.

Web & Digital Communications

Services related to website creation, access, redirects, and Banner Ad requests for the UM Mobile app.

Printers & Printing

Information about printers, print management, and printing at the UM.

IT Helpdesks

Information about different helpdesks on campus.