How do I use my campus telephone?

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Dialing Instructions
Directory Assistance
Long Distance Dialing
Contact Numbers
How do I access and use voicemail?
Cost and Charges
User Manuals
Support
Related Services

Dialing instructions

All telephones on UM system have a 243 prefix.

To dial:

Starting October 24, 2021, all calls in Montana will require caller to dial "406" area code plus the 7-digit phone number.
On campus calls (406) 243-xxxx : dial four digits only, as shown in directory. (leading digits are not required)
Locally : dial 9 + 11 digits : dial 9 1 406 + 7 digits
In-state/out-of-state: dial 9 + 1 + area code + 7 digit number
Toll-free numbers : dial 9 + 1 + 800, 822, 833, 844, 855, 866, 877, 888 + 7 digits (700 and 900 numbers cannot be dialed from campus telephones.)

Directory Assistance

Campus: http://www.umt.edu/directory/
Directory Assistance is billed on a per-call basis. Depending on your area, rates may vary from $2.00 to $8.00 per call. Directory Assistance calls are subject to the charges regardless of the results. For example, if the number is not available because it is a non-published listing, you will still be charged for the call to Directory Assistance.
Local information: dial 9 + 1411
In-state/out-of-state: dial 9 + 1 + area code + 555-1212
Off-campus directory assistance: (Pending)

Note: Phones with local access only cannot dial directory assistance.

Long Distance Dialing

In-state/out-of-state U.S calls: dial 9 + 1 + area code + 7 digit number
International to Canada: dial 9 + 1 + area code + 7 digit number (Class 04 phones only)
International overseas: dial 9 + 011 + country code + city code + number (Class 04 phones only)
Other long distance calls: follow the instructions on the back of the calling card or prepaid card.

Note: There is no third number billing from campus.

Contact numbers

Telephone service desk
243-2211

Campus operator/directory assistance
On campus: dial 0 - http://www.umt.edu/directory/
Off campus: (406) 243-0211 - http://www.umt.edu/directory/

Voice/TDD
Please make use of the Montana Relay Service for traditional (TTY)-(TDD) services, dial: 9 + 711

Telephone accounting
(406) 243-2211

How do I access and use voicemail?

To access voice mail dial: 6245 (MAIL)

From an outside line call: (406) 243-6245

Log in with your 4-digit campus extension (followed by a pound sign (#)) then your voice mailbox password (followed by #)

Parameters and tips

Password must be 5-15 digits long.
You may not use your extension, have only consecutive numbers or just one digit repeated.
Messages that have been listened to will be deleted after 7 days.
Callers can bypass a voice mail greeting by pressing “#”.
If you do not record a personal verification, the system will attempt to pronounce your name as entered into the voice mail system with automated speech.
Should your mailbox become disabled, contact UM IT Helpdesk at 243-HELP (4357)

Log on

Log on from your campus telephone with the MESSAGE key:

Lift handset or listen for dial tone
Press MESSAGE key or dial 6245
Enter password followed by #

Alternative log on from outside line:

Dial 406-243-6245
“To access your mailbox press #, to leave message for someone on the system enter their number.”
Please enter your mailbox number followed by #
Enter password followed by #

Change password

Password must be a minimum of 5 digits

Log on to MAILBOX
Press 84
Enter current password followed by #
Enter new password followed by #
Enter new password again followed by # (Hear..”Your password has been changed”)

Record personal verification

Log on to MAILBOX
Press 82
Press 9 for Personal Verification (Hear..”The personal verification is…” or “There is no name for personal verification of mailbox…”)
Press 5 to record and wait for tone, then speak your name.
Press # to stop recording (Hear...”The personal verification is…”)
Press 2 to hear name again
Press 5 to re-record and # to stop recording
Press 4 to exit to main menu

Record or change personal greeting

To record greetings:

Log on to MAILBOX
Press 82
Press 1 for Personal Greeting; Press 2 for Optional Greetings; Press 3 for Extended Absence Greeting
(FOLLOW VOICE PROMPTS AS BELOW)
Press 2 to play above selected greeting
Press 5 and wait for tone to record
Press # when greeting is complete
Press 2 to replay greeting
Press 5 to re-record and # to stop recording
Pres 76 to delete the greeting accessed above
Press * for help and available options
Press 4 to exit to main menu

Note: Upon recording, the Extended Absence Greeting becomes active. Expiration of the Extended Absence Greeting can be set through the “Voice Mail Web Access” interface, under “Preferences,” “Greetings.” Optionally - the greeting can be deleted immediately through the telephone interface. Access the greeting and press “76” as described above.

Playing your messages

Log on to MAILBOX
Press 2 to play message
Press 2 to play message again
Press # to pause during playback
Press 2 to continue
Press 1 to skip backward 5 seconds
Press 3 to skip forward 5 seconds
Press 76 to delete message
Press 76 to restore message (this only possible during the same voicemail call session)

Note: Messages are automatically saved unless deleted by user or system parameters.

Navigating between messages

Press 6 to move to next message
Press 4 to move to previous message
Press 86 plus message number plus # to go to a specific message

Reply to messages / call sender / forwarding messages

Reply to/call sender/forward a message from another user

Press 71 to reply
To attach original message press 9 for yes or 6 for no
To begin recording press 5 to end recording press #
Press 2 to play message
Press 79 to send message
Press 76 to delete

Urgent=1; Private=4; Time delivery=6

To call the sender of the message when listening to the message
Press 9 which rings the user’s telephone

To forward a message from your mailbox to another user’s mailbox

Press 73 for the forwarding prompt
Enter the mailbox number or a name followed by #
Enter additional mailbox numbers separated by #
Press additional # to end the list
Press 5 and wait for tone to record your message
Press # to stop recording
Press 2 to play message
Press 79 to send the message
Press 76 to delete

Compose a message

Allows leaving a message in multiple mailboxes

Log on to MAILBOX
Press 75
As prompted, enter mailbox number followed by #
Enter additional mailbox numbers separated by #
Press additional # to end the list
Press 5 and wait for tone to record your message
Press # to stop recording
Press 2 to listen to message
Press 79 to send message
Press 76 to delete OR
Press 70 to hear message options (optional)

The help service

Press * for general help
Press 7* for message command help
Press 8* for mailbox command help
To hang up press 83

To bypass personal greeting

Press 5 or #
Wait for tone and record message

Message blocking

With the Incoming Messages Blocking option, you can choose if you want Messaging to allow or prevent your callers from leaving voice messages.

Press 80
For message blocking, press 7
To turn blocking on press 1, to turn blocking on only when your extended absence greeting is recording press 3.
To exit press #

Express messaging

To leave a message for someone without directly ringing their extension

Dial 3940
When prompted enter mailbox number followed by #
Wait for tone and record message
Hang up when finished or press 1

If you answer multiple lines from your phone you may experience difficulties using express messaging.

Contact IT Central at 243-HELP (4357) if you do.

Cost and Charges

One-time activation charge:

$25 per telephone. Additional labor charges may apply for more advanced options.
$25 per network port.
There is no charge for de-activating ports or a telephone.

Network charges:

As of July 1, 2017 there is no recurring monthly telephone or network service charge for UM-funded units. For units not directly funded by UM (i.e. the Bookstore), there is an $8 per month recurring charge per network port.

Telephone charges:

As of July 1, 2017 there is no recurring monthly telephone or network service charge for UM-funded units.
Long-distance charges, billed by the State of Montana, will still apply (for telephone service).

Telephones	Monthly price for non-UM units
Single line desk set with message waiting light	$26.50
Single line desk set with speaker and directory	$32.50
Multiline desk set with 8 programmable keys	$32.50
Multiline desk set, 8 programmable keys, caller ID display and speaker	$37.50
Multiline desk set with 16 programmable keys	$37.50
Multiline desk set, 16 programmable keys, caller ID display, and speaker	$41.50

The following Voice over IP (VoIP) phones are available for Missoula College, the Palmer Complex and for limited locations on the Mountain Campus.

Missoula College

Multi-Line VOIP 1 Gb switch; Caller ID; Hands-free Speakerphone; 4 programmable keys; + context sensitive feature keys ($37.50)
Multi-Line VOIP 1 Gb switch; Caller ID; Hands-free Speakerphone; 6 programmable keys; + context sensitive feature keys ($37.50)
Multi-Line VOIP 1 Gb switch; Caller ID; Hands-free Speakerphone; 6 + ADD-ON - 18 programmable keys; + context sensitive feature keys ($37.50)

Palmer Complex

Multi-Line VOIP 100Mb switch; Caller ID; Hands-free Speakerphone; 4 programmable keys; + context sensitive feature keys ($37.50)
Multi-Line VOIP 100Mb switch; Caller ID; Hands-free Speakerphone; 10 programmable keys; + context sensitive feature keys ($37.50)
Multi-Line VOIP 100Mb switch; Caller ID; Hands-free Speakerphone; 10 +ADD-ON - 12 programmable keys; + context sensitive feature keys ($37.50)

Mountain Campus (very limited use)

Single Line VOIP 100Mb switch; Caller ID; Hands-free Speakerphone; 1 programmable key; + context sensitive feature keys – LIMITED USE –ONLY AS COURTESY TELEPHONE ($32.50)
Single Line VOIP Full duplex Speaker telephone - NO Internal Switch – Replacement for full Duplex Analog Speaker telephone. ($37.50)