How do I use my campus telephone?

User manuals for the most commonly used telephones distributed on campus. Below is a list of manuals currently available for download.

More manuals / guides will be added as needed.

Avaya - 1120E IP Desk phone

Nortel/Meridian - M3900 Quick Reference Card

Nortel/Meridian - M2000 Quick Reference Guide

Aastra - Analog 8314 User Guide

Single Line Telephone Feature Card

Multi-Line Telephone Feature Card

Login procedure for ACD telephones

Dialing instructions

All telephones on UM system have a 243 prefix.

To dial:

  • On campus : dial four digits, as shown in directory. (243 prefix not needed)
  • Locally : dial 9 + 7 digits
  • Local calls to Bozeman : dial 9 + 994 + 4 digits
  • Toll-free numbers : dial 8 + 1 + 800, 866, 877, 888 + 7 digits (700 and 900 numbers cannot be dialed from campus telephones.)

Directory Assistance

  • Campus: dial 0
  • Local information: dial 8 + 1411
  • In-state/out-of-state: dial 8 + 1 + area code + 555-1212
  • Off-campus directory assistance: DexOnline.com

Note: Phones with local access only cannot dial directory assistance.

Network long distance

  • In-state/out-of-state: dial 8 + 1 + area code + 7 digit number
  • International: dial 8 + 011 + country code + city code + number (Class 04 phones only)
  • Other long distance calls: follow the instructions on the back of the calling card or prepaid card.

Note: There is no third number billing from campus.

Contact numbers

Telephone service desk
243-2211

Campus operator/directory assistance
On campus: dial 0
Off campus: (406) 243-0211

Voice/TDD
(406) 243-2243 or (406) 243-5136, voice mail

Telephone accounting
(406) 243-2211

How do I access and use voicemail?

To access voice mail dial: 6245 (MAIL)

From an outside line call: (406) 243-6245

Login with your 4-digit campus extension (followed by a pound sign (#)) then your voicemail password (followed by #)

Parameters and tips

  • Password must be 5-15 digits long.
  • You may not use your extension, have only consecutive numbers or just one digit repeated.
  • Messages that have been listened to will be deleted after 7 days.
  • Callers can bypass a voicemail greeting by pressing “#”.
  • If you do not record a personal verification, the system will say your name as typed into the voicemail system with automated speech.
  • Should your mailbox become disabled, contact UM IT Helpdesk at 243-HELP (4357)

Log on

Log on from your campus telephone

From your own campus telephone with a MESSAGE key:

  • Lift handset or listen for dial tone
  • Press MESSAGE key or dial 6245
  • Enter password followed by #

Alternative log on from outside line

  • Dial 406-243-6245
  • “To access your mailbox press #, to leave message for someone on the system enter their number.”
  • Please enter your mailbox number followed by #
  • Enter password followed by #

Change password

Password must be a minimum of 5 digits

  • Log on to MAILBOX
  • Press 84
  • Enter current password followed by #
  • Enter new password followed by #
  • Enter new password again followed by # (Hear..”Your password has been changed”)

Record personal verification

  • Log on to MAILBOX
  • Press 82
  • Press 9 for Personal Verification (Hear..”The personal verification is…” or “There is no name for personal verification of mailbox…”)
  • Press 5 to record and wait for tone, then speak your name.
  • Press # to stop recording (Hear...”The personal verification is…”)
  • Press 2 to hear name again
  • Press 5 to re-record and # to stop recording
  • Press 4 to exit to main menu

Record or change personal greeting

To record greetings:

  • Log on to MAILBOX
  • Press 82
  • Press 1 for Personal Greeting;  Press 2 for Optional Greetings; Press 3 for Extended Absence Greeting
  • (FOLLOW VOICE PROMPTS AS BELOW)
  • Press 2 to play above selected greeting
  • Press 5 and wait for tone to record
  • Press # when greeting is complete           
  • Press 2 to replay greeting
  • Press 5 to re-record and # to stop recording
  • Pres 76 to delete the greeting accessed above
  • Press * for help and available options
  • Press 4 to exit to main menu

Note: Upon recording, the Extended Absence Greeting becomes active. Expiration of the Extended Absence Greeting can be set through the “Voice Mail Web Access” interface, under “Preferences,” “Greetings.” Optionally - the greeting can be deleted immediately through the telephone interface. Access the greeting and press “76” as described above.

Playing your messages

  • Log on to MAILBOX
  • Press 2 to play message
  • Press 2 to play message again
  • Press # to pause during playback
  • Press 2 to continue
  • Press 1 to skip backward 5 seconds
  • Press 3 to skip forward 5 seconds
  • Press 76 to delete message
  • Press 76 to restore message (this only possible during the same voicemail call session)

Note: Messages are automatically saved unless deleted by user or system parameters.

Navigating between messages

  • Press 6 to move to next message
  • Press 4 to move to previous message
  • Press 86 plus message number plus # to go to a specific message

Reply to messages / call sender / forwarding messages

Reply to/call sender/forward a message from another user

  • Press 71 to reply
  • To attach original message press 9 for yes or 6 for no
  • To begin recording press 5 to end recording press #
  • Press 2 to play message
  • Press 79 to send message
  • Press 76 to delete

Urgent=1; Private=4; Time delivery=6

  • To call the sender of the message when listening to the message
  • Press 9 which rings the user’s telephone

To forward a message from your mailbox to another user’s mailbox

  • Press 73 for the forwarding prompt
  • Enter the mailbox number or a name followed by  #
  • Enter additional mailbox numbers separated by #
  • Press additional # to end the list
  • Press 5 and wait for tone to record your message
  • Press # to stop recording
  • Press 2 to play message
  • Press 79 to send the message
  • Press 76 to delete

Compose a message

Allows leaving a message in multiple mailboxes

  • Log on to MAILBOX
  • Press 75
  • As prompted, enter mailbox number followed by #
  • Enter additional mailbox numbers separated by #
  • Press additional # to end the list
  • Press 5 and wait for tone to record your message
  • Press # to stop recording
  • Press 2 to listen to message
  • Press 79 to send message
  • Press 76 to delete OR
  • Press 70 to hear message options (optional)

The help service

  • Press * for general help
  • Press 7* for message command help
  • Press 8* for mailbox command help
  • To hang up press 83

To bypass personal greeting

  • Press 5 or #
  • Wait for tone and record message

Message blocking

With the Incoming Messages Blocking option, you can choose if you want Messaging to allow or prevent your callers from leaving voice messages.

  • Press 80
  • For message blocking, press 7
  • To turn blocking on press 1, to turn blocking on only when your extended absence greeting is recording press 3.
  • To exit press #

Express messaging

To leave a message for someone without directly ringing their extension

  • Dial 3940
  • When prompted enter mailbox number followed by #
  • Wait for tone and record message
  • Hang up when finished or press 1

If you answer multiple lines from your phone you may experience difficulties using express messaging.  

Contact IT Central at 243-HELP (4357) if you do.

Charge

One-time activation charge:

  • $25 per telephone. Additional labor charges may apply for more advanced options.
  • $25 per network port. 
  • There is no charge for de-activating ports or a telephone.

Network charges:

  • As of July 1, 2017 there is no recurring monthly telephone or network service charge for UM-funded units. For units not directly funded by UM (i.e. the Bookstore), there is an $8 per month recurring charge per network port.

Telephone charges:

  • As of July 1, 2017 there is no recurring monthly telephone or network service charge for UM-funded units.
  • Long-distance charges, billed by the State of Montana, will still apply (for telephone service).
Telephones Monthly price for non-UM units
Single line desk set with message waiting light  $26.50
Single line desk set with speaker and directory $32.50
Multiline desk set with 8 programmable keys $32.50
Multiline desk set, 8 programmable keys, caller ID display and speaker $37.50
Multiline desk set with 16 programmable keys $37.50
Multiline desk set, 16 programmable keys, caller ID display, and speaker $41.50

The following Voice over IP (VoIP) phones are available for Missoula College, the Palmer Complex and for limited locations on the Mountain Campus.

Missoula College

Multi-Line VOIP 1 Gb switch; Caller ID; Hands-free Speakerphone; 4 programmable keys; + context sensitive feature keys ($37.50)
Multi-Line VOIP 1 Gb switch; Caller ID; Hands-free Speakerphone; 6 programmable keys; + context sensitive feature keys ($37.50)
Multi-Line VOIP 1 Gb switch; Caller ID; Hands-free Speakerphone; 6 + ADD-ON - 18 programmable keys; + context sensitive feature keys ($37.50)

Palmer Complex

Multi-Line VOIP 100Mb switch; Caller ID; Hands-free Speakerphone; 4 programmable keys; + context sensitive feature keys ($37.50)
Multi-Line VOIP 100Mb switch; Caller ID; Hands-free Speakerphone; 10 programmable keys; + context sensitive feature keys ($37.50)
Multi-Line VOIP 100Mb switch; Caller ID; Hands-free Speakerphone; 10 +ADD-ON - 12 programmable keys; + context sensitive feature keys ($37.50)

Mountain Campus (very limited use)

Single Line VOIP 100Mb switch; Caller ID; Hands-free Speakerphone; 1 programmable key; + context sensitive feature keys – LIMITED USE –ONLY AS COURTESY TELEPHONE ($32.50)
Single Line VOIP Full duplex Speaker telephone - NO Internal Switch – Replacement for full Duplex Analog Speaker telephone. ($37.50)

Support

UM IT Help
Social Sciences 120
(406) 243-HELP (4357)
ithelpdesk@umontana.edu

Related Services

Network and telephone work order authorization

Telephone service add, move, change

Telephone name change update

Telephone or network connection repair

Index code change for telephones or ports

Forward campus extension to off-campus phone number

Telephone services for leased space

Receive voicemail email notifications

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Details

Article ID: 50690
Created
Wed 3/21/18 9:35 AM
Modified
Tue 4/13/21 11:27 AM

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