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- Knowledge Base
- Information Technology
- UM Solutions Center Information
A comprehensive list of dedicated IT support at the University of Montana.
- Knowledge Base
- Information Technology
- IT Helpdesks
IT Central provides a Service Level Agreement (SLA) contract for departments wishing to have dedicated IT support. This includes, but not limited to, operating systems, mobile devices, email and file storage.
- Knowledge Base
- Information Technology
- UM Solutions Center Information
Details of the creation of emails, email monitors, and rules in the UM Solutions center
- Knowledge Base
- Information Technology
- Procedures
UM IT provides support for University of Montana owned Mac computers. This includes installing licensed software, configuration, troubleshooting and installation of components and/or replacement of defective components.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
This article will walk you through how to add your employee email to your phone's email client in a variety of ways.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
Whether you are a student, staff, or faculty member, you are able to access your email online without the use of a local email client on your computer.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
Information on how to access your UMConnect Student Email.
- Knowledge Base
- Information Technology
- IT Helpdesks
This article assists IT Central help desk in providing remote assistance through TeamViewer. Only use this when instructed by an IT Central help desk technical representative.
- Knowledge Base
- Information Technology
- Office Of Information Security
- Phishing
Guidelines for Writing Emails and Other Communications that Don't Look Phishy
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
Have you received spam or phishing email? Not sure what spam and phishing email is? Take a look at this article for helpful information on spam and phishing email and how and what to report to IT to help reduce it.
- Knowledge Base
- Information Technology
- IT Helpdesks
A Departmental Technology Liaison is intended to be a contact point for IT staff when providing IT support for a UM IT supported department. Ideally, Tech Liaisons are well known in the department and have a solid understanding of how technology is being utilized throughout his/her department.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
In addition to obtaining an email account, employees obtain a University email address in the form of a Umontana alias. This alias will be used as the official means of electronic communication between employees and the University.
- Knowledge Base
- Information Technology
- Email, Accounts, & Access
If you have been locked out of your computer account, you will need to contact your IT support unit to have the password reset. If you do know your current password, there are several ways you can change it.
- Knowledge Base
- Information Technology
- Computer Labs & Scantron
This article gives you instructions for requesting a computer lab reservation. If you are a UM employee or non-UM entity, you can reserve an IT supported computer lab. The preference for reservations will go to UM employees and students.
- Knowledge Base
- Information Technology
- Computer Labs & Scantron
Learn more about the high tech multimedia classrooms at UM. This article lists the technology used in the multimedia classrooms and who to contact for support or questions about the classrooms.