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A comprehensive list of dedicated IT support at the University of Montana.

IT Central provides a Service Level Agreement (SLA) contract for departments wishing to have dedicated IT support. This includes, but not limited to, operating systems, mobile devices, email and file storage.

UM IT provides support for University of Montana owned Mac computers. This includes installing licensed software, configuration, troubleshooting and installation of components and/or replacement of defective components.

Details of the creation of emails, email monitors, and rules in the UM Solutions center

This article assists IT Central help desk in providing remote assistance through TeamViewer. Only use this when instructed by an IT Central help desk technical representative.

This article will walk you through how to add your employee email to your phone's email client in a variety of ways.

Whether you are a student, staff, or faculty member, you are able to access your email online without the use of a local email client on your computer.

Information on how to access your UMConnect Student Email.

An guide for Banner feed owners highlighting each individuals responsibilities, term changes, vendor errors, success emails, JIRA information, Key ET contacts, and definitions.

Have you received spam or phishing email? Not sure what spam and phishing email is? Take a look at this article for helpful information on spam and phishing email and how and what to report to IT to help reduce it.

A Departmental Technology Liaison is intended to be a contact point for IT staff when providing IT support for a UM IT supported department. Ideally, Tech Liaisons are well known in the department and have a solid understanding of how technology is being utilized throughout his/her department.

In addition to obtaining an email account, employees obtain a University email address in the form of a Umontana alias. This alias will be used as the official means of electronic communication between employees and the University.

If you have been locked out of your computer account, you will need to contact your IT support unit to have the password reset. If you do know your current password, there are several ways you can change it.

This article gives you instructions for requesting a computer lab reservation. If you are a UM employee or non-UM entity, you can reserve an IT supported computer lab. The preference for reservations will go to UM employees and students.

No charges are made for the use of PTS circulating equipment when faculty, students or staff request them for state appropriated activities. University affiliated non-state supported activities are charged 50% of rental fees listed in the current Circulating media presentation equipment Rental Schedule for non-University affiliated users. Labor fees are assessed to all users for delivery and/or operator services. Other services such as production and copy services are available on a fee basis