• TeamDynamix ITSM requests
• UM system change requests

Services (5)

Solutions Center new service creation request

New service request for service, form, workflow, etc to be create in the TeamDynamix system.

UM IT systems change or update request

The IT Change Advisory Board (CAB) exists to support the vetting and authorization of higher risk changes to IT systems and services.

TDX add/modify/remove a user account

To request changes for a user of TDX (adding/removing users to groups, adding users not in the system, updating user profiles)

Solutions Center new knowledgebase article request

If you can't find what you're looking for in the Solution Center's knowledgebase, requesting this service will notify the UM Solutions Center Knowledgebase governance committee. Requests for articles are reviewed, prioritized, and created on a monthly basis.

TDX add/modify/delete a system user group

This request is to add/modify/delete a system group in UM Solutions Center (this is for ticket assignments and viewing permissions).