New service request for service, form, workflow, etc to be create in the TeamDynamix system.
The IT Change Advisory Board (CAB) exists to support the vetting and authorization of changes to production IT systems and services.
To request changes for a user of TDX (adding/removing users to groups, adding users not in the system, updating user profiles)
If you can't find what you're looking for in the Solution Center's knowledgebase, requesting this service will notify the UM Solutions Center Knowledgebase governance committee. Requests for articles are reviewed, prioritized, and created on a monthly basis.
This request is to add/modify/delete a system group in UM Solutions Center (this is for ticket assignments and viewing permissions).