Microsoft Teams is a communication and collaboration platform that is part of the Office 365 suite of tools.
If you need help with an issue (malfunctioning hardware, software errors, password resets, classroom technology, etc.). If you cannot find answers in the Knowledge base or through a service request please submit a ticket.
Name change update for telephone databases, telephone long distance, and caller ID systems.
Request assistance with Moodle Learning Management System (LMS)
Remote access to The University of Montana's network is available by connecting your device to Cisco's AnyConnect Secure Mobility Client Service.
Griz Card offers various options to meet your needs. Submit a request for more information.
To request DNS entries associating a fully-qualified domain name with an IP address, or to modify existing DNS records.
To request external (public-facing) DNS entries and/or associated firewall openings to an existing internal IP address.
IT provides electronic and information technology (EIT) review to help departments meet requirements of UM's Electronic and Information Technology Accessibility policy. Accessible Technology Services provides software and hardware review as part of Procurement along with a variety of other reviews to ensure that documents, instructional materials, media, software, hardware, computing systems and websites meet accessibility requirements.
If the owner of a Qualtrics survey has left the University and you need to transfer ownership of the survey to another user's UM Qualtrics account.
To reserve College of Health equipment. Before requesting a reservation please look at the google calendar to see if the items are available for the day/time you need them.
A UM employee domain account will grant you access to UM employee email, ability to log in to UM owned computers, shared departmental network drives, public folders, email distribution groups, networked printers, and other tools and applications such as Microsoft Office, Microsoft Teams, etc.
To request a consultation from IT regarding technology (computers, classroom technology, signage, etc.)
Repairs for telephone issues or data/network connectivity (not including wireless). No prior authorization is required before submitting repair requests. Repair requests are placed in queue on a first-reported, first-repaired basis with the exception of major, or emergency services outages. Repair work typically takes priority over other types of service work. As always, please plan ahead for any routine, adds, moves or changes.
I need a device inventory audit (an inventory of all physical devices for my unit / department, etc.)
Students registered with UM's Disability Services for Students may request alternative formats for their textbooks through Central IT's Accessible Technology Services.
Request this service if new hardware needs to be purchased or old hardware needs to be replaced. Hardware can include computers (desktops & laptops), tablets (iPads & Surfaces), printers, and peripherals (monitors, mice, keyboards, speakers, etc.).
Information Technology manages several campus-wide software products for UM faculty, staff and students. Additionally, many campus departments purchase specific software products for their departments. The following software title list is provided as a courtesy. The list is in development and is not inclusive of all campus software titles. If you don't see a title you have interest in reviewing/purchasing, please contact UM IT Help for assistance (406-243-4357) or your departmental technical support staff member.
Captioning is a verbatim rendering of the words, speech sounds and non-speech sounds that appear with the visual recording in synchronized fashion. Captioning makes it possible for people who are deaf or hard of hearing to access audio information.
Help with Docusign (issues, questions, training)
Departmental IT support staff only are authorized to request Adobe CC software from Central IT for their faculty and staff. Requests submitted by non-IT support staff will not be processed.
Request access to a file share, departmental folder, or shared drive.
Griz Card offers immediate deposits or "give away" cards that can be redeemed for UMoney and billed to your index code.
This service can provide a file share, departmental folder, mapped drive on a supported IT server.
Request this service if hardware needs to be sent to surplus or decommissioned. Hardware may include computers (desktops & laptops), tablets (iPads & Surfaces), printers, and peripherals (monitors, mice, keyboards, speakers, etc.).