Popular Services

UM employee computer/email account

A UM employee domain account will grant you access to UM employee email, ability to log in to UM owned computers, shared departmental network drives, public folders, email distribution groups, networked printers, and other tools and applications such as Microsoft Office, Microsoft Teams, etc.

Wireless Internet Access

UM students and employees can connect to a secure wireless network using eduroam, and a courtesy guest wireless network for campus visitors called grizzlyguest.

General Software Request

Information Technology manages several campus-wide software products for UM faculty, staff and students. Additionally, many campus departments purchase specific software products for their departments. The following software title list is provided as a courtesy. The list is in development and is not inclusive of all campus software titles. If you don't see a title you have interest in reviewing/purchasing, please contact UM IT Help for assistance (406-243-4357) or your departmental technical support staff member.

General Help/ Questions

If you need help with an issue (malfunctioning hardware, software errors, password resets, classroom technology, etc.). If you cannot find answers in the Knowledge base or through a service request please submit a ticket.

Hardware replacement or new purchase

Request this service if new hardware needs to be purchased or old hardware needs to be replaced. Hardware can include computers (desktops & laptops), tablets (iPads & Surfaces), printers, and peripherals (monitors, mice, keyboards, speakers, etc.).

Moodle Help

Request assistance with Moodle Learning Management System (LMS)

Adobe Creative Cloud named user licenses

Departmental IT support staff only are authorized to request Adobe CC software from Central IT for their faculty and staff. Requests submitted by non-IT support staff will not be processed.

Virtual private network (VPN) access

Remote access to The University of Montana's network is available by connecting your device to Cisco's AnyConnect Secure Mobility Client Service.

Shared group email account or departmental alias

Submit this request for a sponsored email account that will be shared with other individuals or groups.

General Qualtrics Help Request

Qualtrics Support is your one-stop shop to learn how to use any part of the Qualtrics Platform. An entire library of articles, manuals, and troubleshooting tools - right at your fingertips. To access Qualtrics support, click Help when you are logged into into your UM Qualtrics account.

General Zoom Help Request

University of Montana has an enterprise agreement for Zoom Technologies, a cloud-based product that provides remote conferencing, meeting and chat services.

Network and telephone work order authorization

This form should be completed to authorize individuals within the unit who can initiate work orders and make changes to telephone and network billing.

Software and hardware accessibility review

IT provides electronic and information technology (EIT) review to help departments meet requirements of UM's Electronic and Information Technology Accessibility policy. Accessible Technology Services provides software and hardware review as part of Procurement along with a variety of other reviews to ensure that documents, instructional materials, media, software, hardware, computing systems and websites meet accessibility requirements.

Microsoft Teams

Microsoft Teams is a communication and collaboration platform that is part of the Office 365 suite of tools.

UMontana email address modification request

In addition to obtaining an email account, employees obtain a University email address in the form of a UMontana alias, this request is to update or modify a UMontana alias after a legal name change. To change your computer/email username (first.last@umt.edu) and/or your UM employee email address (first.last@mso.umt.edu) complete the UM employee computer/email account form.

Access to a file share, departmental folder, or shared drive

Request access to a file share, departmental folder, or shared drive.

Cascade Access Request - Existing Website

Complete this form to request access to an existing website in Cascade CMS. This form can be completed by new or existing Cascade users. Sponsor approval and web accessibility training are required to gain Cascade access.

SPSS and AMOS licensing for UM academic faculty and researchers (research and instruction)

Departmental IT support staff only are authorized to request SPSS and AMOS authorization codes from Central IT for their faculty and staff.

I need help from the Griz Card Center

I need help from the Griz Card Center.

Telephone name change update

Name change update for telephone databases, telephone long distance, and caller ID systems.

Adobe Creative Cloud shared device licenses

Departmental IT support staff only are authorized to request Adobe CC software from Central IT for their faculty and staff. Requests submitted by non-IT support staff will not be processed.

DocuSign Help

Help with Docusign (issues, questions, training)

Audio/video equipment checkout

Presentation Technology Services (PTS) with the Mansfield Library provides media presentation equipment to campus users, and in limited cases, off-campus users. Please note - If you need equipment in less than 24 hours before an event please call 243-4875 for availability.

Audio and video captioning for accessibility

Captioning is a verbatim rendering of the words, speech sounds and non-speech sounds that appear with the visual recording in synchronized fashion. Captioning makes it possible for people who are deaf or hard of hearing to access audio information.

Document review for accessibility

IT provides document review and remediation services (to WCAG 2.0 Guidelines) for several different types of documents. Documents will be reviewed and remeditated for accessibility and an accessibility report will be given to the requestor. Documents will be reviewed and remediated on a first in/first out basis, with priority given to academic departments.