Popular Services

A UM employee domain account will grant you access to UM employee email, ability to log in to UM owned computers, shared departmental network drives, public folders, email distribution groups, networked printers, and other tools and applications such as Microsoft Office, Microsoft Teams, etc.


Information Technology manages several campus-wide software products for UM faculty, staff and students. Additionally, many campus departments purchase specific software products for their departmental personnel. The following software title list is provided as a courtesy. The list is in development and is not inclusive of all software offered at the University of Montana. If you don't see a title you need to order, please submit a request from this page. Other services will be linked to their own request forms.


Request this service if new hardware needs to be purchased or old hardware needs to be replaced. Hardware can include computers (desktops & laptops), tablets (iPads & Surfaces), printers, and peripherals (monitors, mice, keyboards, speakers, etc.).


FUEL Annual Review Staff Self-Evaluation


This form is used to drop all of your classes in a given semester.


Remote access to The University of Montana's network is available by connecting your device to Cisco's AnyConnect Secure Mobility Client Service.


UM students and employees can connect to a secure wireless network using eduroam, and a courtesy guest wireless network for campus visitors called grizzlyguest.


Request assistance with Canvas Learning Management System (LMS)


If you need help with an issue (malfunctioning hardware, software errors, password resets, classroom technology, etc.). If you cannot find answers in the Knowledge base or through a service request please submit a ticket.


Name change update for Campus Telephone Caller ID, Voice Mail Programming, Telephone Related Database systems.
Related: To update your University of Montana work number, (or other employee personal information) listed in the UM Online Directory ( http://www.umt.edu/directory); please submit a hard copy of the Personal Information Form to Human Resource Services in Lommasson 252.


Moodle courses from Fall 2021 – Spring 2024 have migrated into Canvas, and Summer 2024 will migrate in early Fall 2024. To access your migrated content, you will first be enrolled into the Migrated Shell as a non-editing teacher, as these courses are read-only to serve as an archive of Moodle content.


This form should be completed to authorize individuals within the unit who can initiate work orders and make changes to telephone and network billing.


Request for Adobe Creative Cloud for UM Employees


Submit this request if you are a Staff member who needs access to Canvas.


Submit this request for a sponsored email account that will be shared with other individuals or groups.


Request assistance with Moodle Learning Management System (LMS)


In addition to obtaining an email account, employees obtain a University email address in the form of a UMontana alias, this request is to update or modify a UMontana alias after a legal name change. To change your computer/email username (first.last@umt.edu) and/or your UM employee email address (first.last@mso.umt.edu) complete the UM employee computer/email account form.


Repairs for telephone issues or data/network connectivity (not including wireless). No prior authorization is required before submitting repair requests. Repair requests are placed in queue on a first-reported, first-repaired basis with the exception of major, or emergency services outages. Repair work typically takes priority over other types of service work. As always, please plan ahead for any routine, adds, moves or changes.


Submit a request to verify your enrollment at the University.


Qualtrics Support is your one-stop shop to learn how to use any part of the Qualtrics Platform. An entire library of articles, manuals, and troubleshooting tools - right at your fingertips. To access Qualtrics support, click Help when you are logged into into your UM Qualtrics account.


I need help from the Griz Card Center.


Request Form for NVivo Software for Faculty, Staff, and Students.


External tools, such as LTIs, integrate an external learning resource with Canvas. UMOnline will evaluate your request to determine if it can be installed in Canvas.


Submit your institutional research question(s) here