Popular Services

UM employee computer/email account

A UM employee domain account will grant you access to UM employee email, ability to log in to UM owned computers, shared departmental network drives, public folders, email distribution groups, networked printers, and other tools and applications such as Microsoft Office, Microsoft Teams, etc.

Hardware replacement or new purchase

Request this service if new hardware needs to be purchased or old hardware needs to be replaced. Hardware can include computers (desktops & laptops), tablets (iPads & Surfaces), printers, and peripherals (monitors, mice, keyboards, speakers, etc.).

General Software Request

Information Technology manages several campus-wide software products for UM faculty, staff and students. Additionally, many campus departments purchase specific software products for their departmental personnel. The following software title list is provided as a courtesy. The list is in development and is not inclusive of all software offered at the University of Montana. If you don't see a title you need to order, please submit a request from this page. Other services will be linked to their own request forms.

Moodle Help

Request assistance with Moodle Learning Management System (LMS)

Virtual private network (VPN) access

Remote access to The University of Montana's network is available by connecting your device to Cisco's AnyConnect Secure Mobility Client Service.

General Help/ Questions

If you need help with an issue (malfunctioning hardware, software errors, password resets, classroom technology, etc.). If you cannot find answers in the Knowledge base or through a service request please submit a ticket.

Adobe Software Request

Request for Adobe Creative Cloud and Adobe Acrobat Pro for UM Employees

Cascade Access Request - Existing Website

Complete this form to request access to an existing website in Cascade CMS. This form must be be completed by the individual requesting access. Do not fill this out on behalf of another user. Sponsor approval and web accessibility training are required to gain Cascade access.

Shared group email account or departmental alias

Submit this request for a sponsored email account that will be shared with other individuals or groups.

NVivo Software

Request Form for NVivo Software for Faculty, Staff, and Students.

Assigned Administrative Privileges Request

Request to allow user administrative privileges on their university-owned desktop or laptop.

Wireless Internet Access

UM students and employees can connect to a secure wireless network using eduroam, and a courtesy guest wireless network for campus visitors called grizzlyguest.

Microsoft Teams

Microsoft Teams is a communication and collaboration platform that is part of the Office 365 suite of tools.

Telephone name change update

Name change update for Campus Telephone Caller ID, Voice Mail Programming, Telephone Related Database systems.
Related: To update your University of Montana work number, (or other employee personal information) listed in the UM Online Directory ( http://www.umt.edu/directory); please submit a hard copy of the Personal Information Form to Human Resource Services in Lommasson 252.

Receive voicemail email notifications

Submit this request to setup email notification of new voice mail messages.

I need help from the Griz Card Center

I need help from the Griz Card Center.

Borrow a Griz Card Reader

Request to borrow a Griz Card reader for assessment purposes or to accept UMoney on a short-term basis.

Vulnerability Remediation Request

Designed to send information regarding discovered vulnerabilities on a server to the server owner for remediation.

ESRI ArcGIS

ArcGIS is a geographic information system (GIS) for working with maps, data and analytical models, and geographic information. It is used for: creating and using maps; compiling geographic data; analyzing mapped information; sharing and discovering geographic information; using maps and geographic information in a range of applications; and managing geographic information in a database.

SPSS licensing for UM and UM Western students

University of Montana through an enterprise licensing agreement with IBM, provides access to SPSS statistical software for UM and UM Western students (computer labs and personal devices.)

Document review for accessibility

IT provides document review and remediation services (to WCAG 2.0 Guidelines) for several different types of documents. Documents will be reviewed and remeditated for accessibility and an accessibility report will be given to the requestor. Documents will be reviewed and remediated on a first in/first out basis, with priority given to academic departments.

Accessibility Review Request for Moodle/LTI Integrations

Accessibility Review for Moodle/LTI integrations

Telephone or network connection repair

Repairs for telephone issues or data/network connectivity (not including wireless). No prior authorization is required before submitting repair requests. Repair requests are placed in queue on a first-reported, first-repaired basis with the exception of major, or emergency services outages. Repair work typically takes priority over other types of service work. As always, please plan ahead for any routine, adds, moves or changes.

Name Badges for my Department or Conference

Griz Card offers design and setup services for custom name tags and conference or event cards.

Printer Help Request

Request help with a printer issue, acquire toner, get access to a printer, or request a consultation if your current printer is not meeting your needs.