Popular Services

UM employee computer/email account

A UM employee domain account will grant you access to UM employee email, ability to log in to UM owned computers, shared departmental network drives, public folders, email distribution groups, networked printers, and other tools and applications such as Microsoft Office, Microsoft Teams, etc.

Moodle Help

Request assistance with Moodle Learning Management System (LMS)

Adobe Software Request

Request for Adobe Creative Cloud and Adobe Acrobat Pro for UM Employees

Virtual private network (VPN) access

Remote access to The University of Montana's network is available by connecting your device to Cisco's AnyConnect Secure Mobility Client Service.

Hardware replacement or new purchase

Request this service if new hardware needs to be purchased or old hardware needs to be replaced. Hardware can include computers (desktops & laptops), tablets (iPads & Surfaces), printers, and peripherals (monitors, mice, keyboards, speakers, etc.).

General Help/ Questions

If you need help with an issue (malfunctioning hardware, software errors, password resets, classroom technology, etc.). If you cannot find answers in the Knowledge base or through a service request please submit a ticket.

General Software Request

Information Technology manages several campus-wide software products for UM faculty, staff and students. Additionally, many campus departments purchase specific software products for their departments. The following software title list is provided as a courtesy. The list is in development and is not inclusive of all campus software titles. If you don't see a title you have interest in reviewing/purchasing, please contact UM IT Help for assistance (406-243-4357) or your departmental technical support staff member.

ESRI ArcGIS

ArcGIS is a geographic information system (GIS) for working with maps, data and analytical models, and geographic information. It is used for: creating and using maps; compiling geographic data; analyzing mapped information; sharing and discovering geographic information; using maps and geographic information in a range of applications; and managing geographic information in a database.

Assigned Administrative Privileges Request

Request to allow user administrative privileges on their university-owned desktop or laptop.

Shared group email account or departmental alias

Submit this request for a sponsored email account that will be shared with other individuals or groups.

Telephone name change update

Name change update for Campus Telephone Caller ID, Voice Mail Programming, Telephone Related Database systems.
Related: To update your University of Montana work number, (or other employee personal information) listed in the UM Online Directory ( http://www.umt.edu/directory); please submit a hard copy of the Personal Information Form to Human Resource Services in Lommasson 252.

Wireless Internet Access

UM students and employees can connect to a secure wireless network using eduroam, and a courtesy guest wireless network for campus visitors called grizzlyguest.

General Zoom Help Request

University of Montana has an enterprise agreement for Zoom Technologies, a cloud-based product that provides remote conferencing, meeting and chat services.

I need help from the Griz Card Center

I need help from the Griz Card Center.

Network and telephone work order authorization

This form should be completed to authorize individuals within the unit who can initiate work orders and make changes to telephone and network billing.

SPSS licensing for UM and UM Western students

University of Montana through an enterprise licensing agreement with IBM, provides access to SPSS statistical software for UM and UM Western students (computer labs and personal devices.)

Audio and video captioning for accessibility

Captioning is a verbatim rendering of the words, speech sounds and non-speech sounds that appear with the visual recording in synchronized fashion. Captioning makes it possible for people who are deaf or hard of hearing to access audio information.

General Qualtrics Help Request

Qualtrics Support is your one-stop shop to learn how to use any part of the Qualtrics Platform. An entire library of articles, manuals, and troubleshooting tools - right at your fingertips. To access Qualtrics support, click Help when you are logged into into your UM Qualtrics account.

Telephone or network connection repair

Repairs for telephone issues or data/network connectivity (not including wireless). No prior authorization is required before submitting repair requests. Repair requests are placed in queue on a first-reported, first-repaired basis with the exception of major, or emergency services outages. Repair work typically takes priority over other types of service work. As always, please plan ahead for any routine, adds, moves or changes.

IP address/modify DNS record request

To request DNS entries associating a fully-qualified domain name with an IP address, or to modify existing DNS records.

NVivo Software

Request Form for NVivo Software for Faculty, Staff, and Students.

SPSS and AMOS licensing for UM and UM Western academic faculty and researchers (research and instruction)

Departmental IT support staff only are authorized to request SPSS and AMOS authorization codes from Central IT for their faculty and staff.

Microsoft Teams

Microsoft Teams is a communication and collaboration platform that is part of the Office 365 suite of tools.

Software and hardware accessibility review

IT provides electronic and information technology (EIT) review to help departments meet requirements of UM's Electronic and Information Technology Accessibility policy. Accessible Technology Services provides software and hardware review as part of Procurement along with a variety of other reviews to ensure that documents, instructional materials, media, software, hardware, computing systems and websites meet accessibility requirements.

Cascade Access Request - Existing Website

Complete this form to request access to an existing website in Cascade CMS. This form must be be completed by the individual requesting access. Do not fill this out on behalf of another user. Sponsor approval and web accessibility training are required to gain Cascade access.