Popular Services

Wireless Internet Access

UM students and employees can connect to a secure wireless network using eduroam, and a courtesy guest wireless network for campus visitors called grizzlyguest.

UM employee computer/email account

A UM employee domain account will grant you access to UM employee email, ability to log in to UM owned computers, shared departmental network drives, public folders, email distribution groups, networked printers, and other tools and applications such as Microsoft Office, Microsoft Teams, etc.

General Help/ Questions

If you need help with an issue (malfunctioning hardware, software errors, password resets, classroom technology, etc.). If you cannot find answers in the Knowledge base or through a service request please submit a ticket.

Hardware replacement or new purchase

Request this service if new hardware needs to be purchased or old hardware needs to be replaced. Hardware can include computers (desktops & laptops), tablets (iPads & Surfaces), printers, and peripherals (monitors, mice, keyboards, speakers, etc.).

General Software Request

Information Technology manages several campus-wide software products for UM faculty, staff and students. Additionally, many campus departments purchase specific software products for their departments. The following software title list is provided as a courtesy. The list is in development and is not inclusive of all campus software titles. If you don't see a title you have interest in reviewing/purchasing, please contact UM IT Help for assistance (406-243-4357) or your departmental technical support staff member.

Virtual private network (VPN) access

Remote access to The University of Montana's network is available by connecting your device to Cisco's AnyConnect Secure Mobility Client Service.

Moodle Help

Request assistance with Moodle Learning Management System (LMS)

Adobe Software Request

Request for Adobe Creative Cloud and Adobe Acrobat Pro for UM Employees

SPSS licensing for UM and UM Western students

University of Montana through an enterprise licensing agreement with IBM, provides access to SPSS statistical software for UM and UM Western students (computer labs and personal devices.)

Microsoft Teams

Microsoft Teams is a communication and collaboration platform that is part of the Office 365 suite of tools.

ESRI ArcGIS

ArcGIS is a geographic information system (GIS) for working with maps, data and analytical models, and geographic information. It is used for: creating and using maps; compiling geographic data; analyzing mapped information; sharing and discovering geographic information; using maps and geographic information in a range of applications; and managing geographic information in a database.

Network and telephone work order authorization

This form should be completed to authorize individuals within the unit who can initiate work orders and make changes to telephone and network billing.

Cascade Access Request - Existing Website

Complete this form to request access to an existing website in Cascade CMS. This form must be be completed by the individual requesting access. Do not fill this out on behalf of another user. Sponsor approval and web accessibility training are required to gain Cascade access.

Shared group email account or departmental alias

Submit this request for a sponsored email account that will be shared with other individuals or groups.

Telephone or network connection repair

Repairs for telephone issues or data/network connectivity (not including wireless). No prior authorization is required before submitting repair requests. Repair requests are placed in queue on a first-reported, first-repaired basis with the exception of major, or emergency services outages. Repair work typically takes priority over other types of service work. As always, please plan ahead for any routine, adds, moves or changes.

Access to an application

I need access to an application

Shared network printer access

Request printing access to a shared network printer.

IP address/modify DNS record request

To request DNS entries associating a fully-qualified domain name with an IP address, or to modify existing DNS records.

Access to a file share, departmental folder, or shared drive

Request access to a file share, departmental folder, or shared drive.

Web Redirect Request

Complete this form to request a web redirect or shortened URL. The provided short URL must not point to an existing page. Redirects will be maintained on a temporary basis.

UMontana email address modification request

In addition to obtaining an email account, employees obtain a University email address in the form of a UMontana alias, this request is to update or modify a UMontana alias after a legal name change. To change your computer/email username (first.last@umt.edu) and/or your UM employee email address (first.last@mso.umt.edu) complete the UM employee computer/email account form.

SPSS and AMOS licensing for UM and UM Western academic faculty and researchers (research and instruction)

Departmental IT support staff only are authorized to request SPSS and AMOS authorization codes from Central IT for their faculty and staff.

Audio and video captioning for accessibility

Captioning is a verbatim rendering of the words, speech sounds and non-speech sounds that appear with the visual recording in synchronized fashion. Captioning makes it possible for people who are deaf or hard of hearing to access audio information.

Audio/video equipment checkout

Presentation Technology Services (PTS) with the Mansfield Library provides media presentation equipment to campus users, and in limited cases, off-campus users. Please note - If you need equipment in less than 24 hours before an event please call 243-4875 for availability.

Telephone name change update

Name change update for telephone databases, telephone long distance, and caller ID systems.