ESRI ArcGIS Support Request

ArcGIS is a geographic information system (GIS) for working with maps, data and analytical models, and geographic information. It is used for: creating and using maps; compiling geographic data; analyzing mapped information; sharing and discovering geographic information; using maps and geographic information in a range of applications; and managing geographic information in a database. 

You do NOT have to submit a request to get access to ArcGIS Online or to download and install ArcPro.  Please see instructions below for details.

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Please click  the “Request Service” button at the top right hand side of the screen.


The University of Montana has an Enterprise License Agreement with ESRI.  It is available to registered students, educators, and staff members at no additional cost to the user.  Our license allows users to install ESRI products on both University owned and personal devices. 

This software is to be used for academic or administrative purposes only.  Use for consulting or any other form of commercial or profit-generating activities is prohibited.

ArcGIS Online (no install necessary)

Part of the Esri Geospatial Cloud, ArcGIS Online enables you to connect people, locations, and data by using interactive maps. Work with smart, data-driven styles and intuitive analysis tools that deliver location intelligence. Share your insights with the world or specific groups.

  1. Visit the UM Online Organization for Academics and Research
  2. Click on “Sign In” in the upper right corner.
  3. Click the blue “UM NetID” button
  4. Login with your NetID and Password

Access to the University of Montana’s ArcGIS Online Organization is only granted to registered students and active employees.

ArcGIS Pro

ArcGIS Pro is the latest professional desktop GIS application from Esri. With ArcGIS Pro, you can explore, visualize, and analyze data; create 2D maps and 3D scenes; and share your work to your ArcGIS Online or ArcGIS Enterprise portal. ArcGIS Pro has replaced ArcGIS Desktop (ArcMap, ArcCatalog)

How to Install ArcGIS Pro (No request needed)

ArcPro can only be installed on a Windows device.

Once ArcPro is installed, license the product by signing into ArcGIS Online:

  • Launch ArcPro
  • At sign in, choose “Your ArcGIS organization’s URL”
  • Enter “umontana” and select “Remember this URL”
  • Click on “UM NetID” and sign in using your NetID and password

Certificate in GIS Sciences and Technologies

Given the importance of ArcGIS to government and the private sector, the University offers a certificate in GIS Sciences and Technologies

When you leave the University

When you graduate or are no longer an active student or employee, you will no longer be able to login to ArcGIS online.  If you want to maintain access to ArcGIS and your content, you will need to transfer the content from your UM ArcGIS Online account to another ArcGIS Online location. Your content will not be stored indefinitely after you leave the University, and eventually will be deleted so be sure to transfer or take data you need with you.

You have several options:

Transfer to another UM user -- If you own content that you created in collaboration with others at UM, and they are still dependent on it , then you should transfer the ownership of that content to them. For instance, if you created a StoryMap or Web Map for a faculty member to use in their research or teaching, then you should have ownership of those items transferred to them. Submit an ArcGIS Support Ticket if you need to transfer the ownership of your content.

Transfer to an ArcGIS for Personal Use subscription --  You can purchase an ArcGIS Personal Use subscription for $100/year. You can transfer your content to your new account and continue to work on it. It is a great environment to help you continue developing and expanding your GIS skills. It includes free access to most of Esri’s training materials. It is for professional development purposes and cannot be used in for-profit activities. The ArcGIS Assistant can help you transfer your content.

Transfer to another ArcGIS Online organization -- If you will be heading off to a job or enrolling elsewhere, and your new organization has their own ArcGIS Online subscription, you could transfer your content to their organization, if they permit this.  The ArcGIS Assistant can help you transfer your content.

Delete your content -- You can delete any content you no longer need.

Scope of Use

Authorized Users:  Registered students, educators, and staff members of Institution.

This software is to be used for academic or administrative purposes only. Use for consulting or any other form of commercial or profit-generating activities is prohibited. Can be used on a personally owned device in any geographic location where it is not prohibited by the then current applicable US government export laws and regulations (currently the following: Iran, Sudan, North Korea. Syria, Cuba, and the Crimea region In the Ukraine), solely for Academic and Administrative Use.


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