- Parameters and tips
- Log on information
- Change password
- Record personal verification
- Record or change personal greeting
- Play your messages
- Navigating between messages
- Reply to messages / call sender / forwarding messages
- Compose a message
- Help service
- Bypass personal greeting
- Message blocking
- Express messaging
- Support
- Related Services
To access voice mail dial: 6245 (MAIL)
From an outside line call: (406) 243-6245
Login with your 4-digit campus extension (followed by a pound sign (#)) then your voicemail password (followed by #)
- Password must be 5-15 digits long.
- You may not use your extension, have only consecutive numbers or just one digit repeated.
- Messages that have been listened to will be deleted after 7 days.
- Callers can bypass a voicemail greeting by pressing “#”.
- If you do not record a personal verification, the system will say your name as typed into the voicemail system with automated speech.
- Should your mailbox become disabled, contact UM IT Helpdesk at (406) 243-HELP (4357)
Log on from your campus telephone
From your own campus telephone with a MESSAGE key:
- Lift handset or listen for dial tone
- Press MESSAGE key or dial 6245
- Enter password followed by #
Alternative log on from outside line
- Dial 406-243-6245
- “To access your mailbox press #, to leave message for someone on the system enter their number.”
- Please enter your mailbox number followed by #
- Enter password followed by #
Password must be a minimum of 5 digits
- Log on to MAILBOX
- Press 84
- Enter current password followed by #
- Enter new password followed by #
- Enter new password again followed by # (Hear..”Your password has been changed”)
- Log on to MAILBOX
- Press 82
- Press 9 for Personal Verification (Hear..”The personal verification is…” or “There is no name for personal verification of mailbox…”)
- Press 5 to record and wait for tone, then speak your name.
- Press # to stop recording (Hear...”The personal verification is…”)
- Press 2 to hear name again
- Press 5 to re-record and # to stop recording
- Press 4 to exit to main menu
To record greetings:
- Log on to MAILBOX
- Press 82
- Press 1 for Personal Greeting; Press 2 for Optional Greetings; Press 3 for Extended Absence Greeting
- (FOLLOW VOICE PROMPTS AS BELOW)
- Press 2 to play above selected greeting
- Press 5 and wait for tone to record
- Press # when greeting is complete
- Press 2 to replay greeting
- Press 5 to re-record and # to stop recording
- Pres 76 to delete the greeting accessed above
- Press * for help and available options
- Press 4 to exit to main menu
- Log on to MAILBOX
- Press 2 to play message
- Press 2 to play message again
- Press # to pause during playback
- Press 2 to continue
- Press 1 to skip backward 5 seconds
- Press 3 to skip forward 5 seconds
- Press 76 to delete message
- Press 76 to restore message (this only possible during the same voicemail call session)
Note: Messages are automatically saved unless deleted by user or system parameters.
- Press 6 to move to next message
- Press 4 to move to previous message
- Press 86 plus message number plus # to go to a specific message
Reply to/call sender/forward a message from another user
- Press 71 to reply
- To attach original message press 9 for yes or 6 for no
- To begin recording press 5 to end recording press #
- Press 2 to play message
- Press 79 to send message
- Press 76 to delete
Urgent=1; Private=4; Time delivery=6
- To call the sender of the message when listening to the message
- Press 9 which rings the user’s telephone
To forward a message from your mailbox to another user’s mailbox
- Press 73 for the forwarding prompt
- Enter the mailbox number or a name followed by #
- Enter additional mailbox numbers separated by #
- Press additional # to end the list
- Press 5 and wait for tone to record your message
- Press # to stop recording
- Press 2 to play message
- Press 79 to send the message
- Press 76 to delete
Allows leaving a message in multiple mailboxes
- Log on to MAILBOX
- Press 75
- As prompted, enter mailbox number followed by #
- Enter additional mailbox numbers separated by #
- Press additional # to end the list
- Press 5 and wait for tone to record your message
- Press # to stop recording
- Press 2 to listen to message
- Press 79 to send message
- Press 76 to delete OR
- Press 70 to hear message options (optional)
- Press * for general help
- Press 7* for message command help
- Press 8* for mailbox command help
- To hang up press 83
- Press 5 or #
- Wait for tone and record message
With the Incoming Messages Blocking option, you can choose if you want Messaging to allow or prevent your callers from leaving voice messages.
- Press 80
- For message blocking, press 7
- To turn blocking on press 1, to turn blocking on only when your extended absence greeting is recording press 3.
- To exit press #
To leave a message for someone without directly ringing their extension
- Dial 3940
- When prompted enter mailbox number followed by #
- Wait for tone and record message
- Hang up when finished or press 1
If you answer multiple lines from your phone you may experience difficulties using express messaging.
Contact UM IT Help at (406) 243-HELP (4357) if you do.
UM IT Help
Social Sciences 120
(406) 243-HELP (4357)
ithelpdesk@umontana.edu
Network and telephone work order authorization
Telephone service add, move, change
Telephone name change update
Telephone or network connection repair
Index code change for telephones or ports
Forward campus extension to off-campus phone number
Telephone services for leased space
Receive voicemail email notifications