Submit this request if your particular need or question cannot be addressed in other existing Canvas tickets. Visit the Canvas services page for a list of all available Canvas tickets, including the Canvas Help Request ticket for general questions or issues.
Request Course Roster Merge or Duplication
Request assistance with Canvas Learning Management System (LMS)
Submit this request if you are a UM Employee who needs access to Canvas.
Moodle courses from Fall 2021 – Summer 2024 have migrated into Canvas, and Summer 2024 will migrate in early Fall 2024. To access your migrated content, you will first be enrolled into the Migrated Shell as a non-editing teacher, as these courses are read-only to serve as an archive of Moodle content.
Sandbox Shells are used to develop course content and activities before that semester’s Teaching Shells have been generated.
Request for a Canvas shell for non-CRN courses which includes non-credit, extended credit, non-instructional and training courses. Requests for course shells for practice, testing tools or developing an upcoming course should use the Request for Sandbox service ticket.
Student Incompletes can be administered in Canvas for qualified students. This allows teachers to grant an extension beyond the course's official end date so a student can finish outstanding coursework.
In Canvas, Teachers don’t have the permission to enroll or unenroll users in their courses. If you need a user unenrolled or enrolled as a Guest, TA, Learning Assistant, Non-Editing Teacher, ODE Assistant or Designer, UMOnline and UM IT can help. You must be the course's teacher of record to request this.
If you want to open your course early to students, before the official term start date, you can provide read-only access by publishing the course right now. Doing so will allow students to review the material.
External tools, such as LTIs, integrate an external learning resource with Canvas. UMOnline will evaluate your request to determine if it can be installed in Canvas.