How to find answers in the knowledge base and submit requests through the service catalog. Guides for specific request types including New Form Requests and Kb Article submission.

Articles (9)

Pinned Article Frequently Asked Questions

Here you'll find answers to the most frequently asked questions about the UM Solutions Center.

Pinned Article Who Supports Me?

A comprehensive list of dedicated IT support at the University of Montana.

How do I request for my services to be added to the UM Solutions Center?

Template for adding new services to the service catalog

How do I request IT services?

Using IT's service catalog, you can view a categorical list of the services available to you. Services create requests for pre-approved services that your IT department offers. Below are some instructions for getting started.

Email Monitor Creation & Use Policy

Details of the creation of emails, email monitors, and rules in the UM Solutions center

How do I report a problem?

Reporting a problem to you IT department usually indicates a loss of service to one or more of your supported systems.

How do I use the UM Solutions Center Knowledge Base?

Our knowledge base is a self-serve online library of information about a product, service, department, or topic.

What is involved in onboarding to the UM Solutions Center?

A guide for departments or groups within UM that would like to utilize the TeamDynamix Service Management software for Incident Management, Change Management and Service Requests.

IT Change Management Process

The IT Change Advisory Board (CAB) exists to support the vetting and authorization of higher risk changes to IT systems and services.