• Hardware or software issues
• Printer or printing problems
• Broken equipment or repair

Services (7)

General Help/ Questions

If you need help with an issue (malfunctioning hardware, software errors, password resets, classroom technology, etc.). If you cannot find answers in the Knowledge base or through a service request please submit a ticket.

Residence Hall Personal Device Appointment

UM IT offers house-call appointments for in person support with personal devices in University Residence Halls.

Technology Consultation

To request a consultation from IT regarding technology (computers, classroom technology, signage, etc.)

Student Computer Fee Hardware/Software Request

Submit a proposal for hardware or software using student computing fee funding.

Student Computer Fee Employment Funding Request

Student Computer Fee Employment funding will now be allocated based on the below model on a biannual basis. Please review the 3 tiers of technicians and fill out the form requesting funding based on your current staffing or desired student employees for term selected. Your results will be sent to the SCF Hiring Oversight Committee.

Security Awareness Training Help Request

Submit this form if you are having trouble logging in KnowBe4 the UM's security awareness training for faculty, staff, and administrators.

Solutions Center Feedback / Questions

To report issues with UM Solutions Center or ask questions you cannot find in the knowledgebase