Request immediate assistance from Canvas Live Support for questions related to building and managing course content and activities.
In Canvas, Teachers don’t have the permission to enroll or unenroll users in their courses. Submit this request if you need a user unenrolled or enrolled as a Guest, TA, Learning Assistant, Non-Editing Teacher, ODE Assistant or Designer. You must be the course's Instructor of Record (or a member of the ODE Team) to request this.
Merge or duplicate rosters from multiple course shells into one course shell.
By default, students will no longer be able to submit coursework in Canvas when finals week concludes. Submit this request if you have students who were issued a final grade of Incomplete and need continued access to Canvas to complete outstanding coursework.
Submit this request if you are a UM Employee who needs access to Canvas. Note that for new employees, Canvas accounts cannot be created until all hiring paperwork has been processed by HR so that the new employee has an active UM ID and NetID.
Sandbox Shells are used to develop course content and activities before that semester’s Teaching Shells have been generated.
Non-CRN courses are courses that are not offered for credit. They can include trainings, departmental or program collaboration, non-credit program requirements, etc. Requests for course shells for practice, testing tools or developing an upcoming course should use the Request for Sandbox service ticket.
Submit this request if your particular need or question cannot be addressed in other existing Canvas tickets. Visit the Canvas Services Page for a list of all available Canvas tickets, including 24/7 Canvas Support for immediate support building and managing course content and activities.
In Canvas, you can access all current and past courses in your Courses list, accessible from the Global Navigation Menu. Submit this request if you need access to a course that you are not the Instructor on Record of, or a course that you taught in Moodle.
External tools, such as LTIs, integrate an external learning resource with Canvas. The Learning Experience and Design (LEAD) Team will evaluate your request to determine if it can be installed in Canvas.