• VPN requests and renewals
• Network port activation, repair, static IPs
• Telephone repair, billing, name changes

Services (12)

Network and telephone work order authorization

This form should be completed to authorize individuals within the unit who can initiate work orders and make changes to telephone and network billing.

Wireless Internet Access

UM students and employees can connect to a secure wireless network using eduroam, and a courtesy guest wireless network for campus visitors called grizzlyguest.

Virtual private network (VPN) access

Remote access to The University of Montana's network is available by connecting your device to Cisco's AnyConnect Secure Mobility Client Service.

Telephone name change update

Name change update for Campus Telephone Caller ID, Voice Mail Programming, Telephone Related Database systems.
Related: To update your University of Montana work number, (or other employee personal information) listed in the UM Online Directory ( http://www.umt.edu/directory); please submit a hard copy of the Personal Information Form to Human Resource Services in Lommasson 252.

Telephone or network connection repair

Repairs for telephone issues or data/network connectivity (not including wireless). No prior authorization is required before submitting repair requests. Repair requests are placed in queue on a first-reported, first-repaired basis with the exception of major, or emergency services outages. Repair work typically takes priority over other types of service work. As always, please plan ahead for any routine, adds, moves or changes.

IP address/modify DNS record request

To request DNS entries associating a fully-qualified domain name with an IP address, or to modify existing DNS records.

External DNS entry request

To request external (public-facing) DNS entries and/or associated firewall openings to an existing internal IP address.

Forward campus extension to off-campus phone number

Submit this request if you need to forward your campus extension to an off-campus phone number.

Network services for leased space

This service is for non-UM customer access to UM network (data ports) services. Use this service if you are leasing space from UM and need a new network service. This service is available to all non-UM entities who do, or will, lease space from UM.

Telephone services for leased space

This service is for non-UM customer access to UM telephone services. Use this service if you are leasing space from UM and need a new telephone service. This service is available to non-UM entities who do, or will, lease space from UM.

Receive voicemail email notifications

Submit this request to setup email notification of new voice mail messages.

Remote control access for computer

Allow IT to access your computer from our offices - this will allow us to view error messages, confirm issues, or even fix problems in the background, or request assistance to allow remote control access to your machine for personal use when utilizing VPN off campus.