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• Network registration and configuration
• VPN requests and renewals
• Telephone repair, billing, name changes

Services (10)

Information- New Network and Telephone Services

Information on requesting new telephone or network services for campus.

I need to repair my phone or network connection.

Repairs for telephone issues or data/network connectivity (not including wireless). No prior authorization is required before submitting repair requests. Repair requests are placed in queue on a first-reported, first-repaired basis with the exception of major, or emergency services outages. Repair work typically takes priority over other types of service work. As always, please plan ahead for any routine, adds, moves or changes.

I need access to the UM virtual private network (VPN).

Remote access to The University of Montana's network is available by connecting your device to Cisco's AnyConnect Secure Mobility Client Service.

I need an IP address or to modify a DNS record.

To request DNS entries associating a fully-qualified domain name with an IP address, or to modify existing DNS records.

I need an external DNS entry.

To request external (public-facing) DNS entries and/or associated firewall openings to an existing internal IP address.

I need remote control access to my computer.

Allow IT to access your computer from our offices - this will allow us to view error messages, confirm issues, or even fix problems in the background, or request assistance to allow remote control access to your machine for personal use when utilizing VPN off campus.

I need a telephone name change update.

Name change update for telephone databases, telephone long distance, and caller ID systems.

I need to change an index code on telephones, ports, or long distance

Index change requests are for telephone fixed costs, telephone long distance, and network ports.This is for Index Code changes ONLY.

I'm leasing space at UM and need new network services.

This service is for non-UM customer access to UM network (data ports) services. Use this service if you are leasing space from UM and need a new network service. This service is available to all non-UM entities who do, or will, lease space from UM.

I'm leasing space at UM and need new telephone services.

This service is for non-UM customer access to UM telephone services. Use this service if you are leasing space from UM and need a new telephone service. This service is available to non-UM entities who do, or will, lease space from UM.